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Sales & Customer Service ANALYST

3 months ago


Batavia, United States wedi Corporation Full time
Job DescriptionJob Description

Wedi Corporation (www.wedicorp.com) is the worldwide industry leader in the manufacturing and development of high-performance and quality shower systems and backer board systems used in the construction of custom tiled wet rooms.

JOB SUMMARY: The primary responsibilities are but not limited to supporting our sales, marketing, and service teams by providing data reporting, competitive analysis, forecasting, and actionable insights to drive strategic-decision making.

Responsibilities:

  • Generate and analyze sales and operational data to identify trends, opportunities, and areas for improvement,
  • Develop and maintain specialized reports, including KPIs, pricing controls, and rebates,
  • Conduct competitive analysis to benchmark performance and inform pricing strategies,
  • Collaborate with cross-functional teams to forecast sales, identify market trends, and make recommendations for sales strategies,
  • Coordinate with Supply Chain for tracking and managing order scheduling to ensure timely delivery and customer satisfaction,
  • Translate data into actionable insights and strategic recommendations to enhance sales and service performance,
  • Support the Sales and Customer Service Team in creating and implementing sales strategies to improve customer service and drive revenue growth,
  • Learn and understand the company's business model, processes, products, and customer base to provide meaningful insights and recommendations,
  • Other duties as assigned.

Qualifications:

  • Must have 5+ years of Customer Service experience, B2B manufacturing customer service experience preferred,
  • Minimum Associate Degree required,
  • Accurate and efficient data entry skills required,
  • Advanced proficiency using Word and Excel applications,
  • Experience using ERP systems to create reports,
  • Exceptional oral/written communication, customer service and time management skills,
  • Organized, attention to detail, strong analytical and exceptional conflict resolution skills,
  • Must be self-motivated and able to work independently to meet deadlines or exceed goals,
  • Creates an environment that motivates, inspires and respects others, working within a team environment,
  • The ability to execute and support an active selling approach with customers in support of the outside sales channel teams,

Physical Requirements:

  • Regularly use hands and fingers to handle, control or feel objects,
  • Regularly required to speak and hear,
  • Continually sitting for long period of time.