Guest Experience Specialist

2 weeks ago


East Peoria, United States The Putt Club Full time

We are looking for Guest Experience Specialists to be a vital part of our team. Responsible for delivering exceptional customer service and maintaining cleanliness and organization in the venue. This position includes Host/Hostesses, Front Lobby Attendants, Caddies, and Starters.

**Responsibilities**:

- Greet customers with a friendly and welcoming demeanor
- Take and accurately enter customer orders into the POS (Point of Sale) system
- Answer questions about menu items, our flow, and process, and assist as needed to ensure a positive experience
- Assemble food and drink orders accurately, ensuring all items are included and presented accordingly. Then, deliver to guests.
- Maintain cleanliness and sanitation standards throughout the venue
- Monitor levels of supplies and restock when needed
- Process payments
- Collaborate with other Club Members to ensure smooth operations
- Communicate effectively
- Assist with tasks as assigned to meet guests' needs and maintain a positive work environment.

**Qualifications**:

- Previous experience in the restaurant industry preferred but not
required.
- Strong interpersonal and communication skills.
- Ability to work in a fast-paced environment and handle multiple
tasks simultaneously.
- Flexibility to work various shifts, including evenings, weekends, and
holidays.
- Willingness to learn and follow company policies and procedures.

**Job Type**: Part-time

Pay: $14.00 - $18.00 per hour

Expected hours: 15 - 35 per week

**Benefits**:

- Paid training

Restaurant type:

- Bar
- Casual dining restaurant

Shift:

- Day shift
- Evening shift

Weekly day range:

- Every weekend
- Monday to Friday

Work Location: In person


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