Guest Experience Specialist
2 weeks ago
We are looking for Guest Experience Specialists to be a vital part of our team. Responsible for delivering exceptional customer service and maintaining cleanliness and organization in the venue. This position includes Host/Hostesses, Front Lobby Attendants, Caddies, and Starters.
**Responsibilities**:
- Greet customers with a friendly and welcoming demeanor
- Take and accurately enter customer orders into the POS (Point of Sale) system
- Answer questions about menu items, our flow, and process, and assist as needed to ensure a positive experience
- Assemble food and drink orders accurately, ensuring all items are included and presented accordingly. Then, deliver to guests.
- Maintain cleanliness and sanitation standards throughout the venue
- Monitor levels of supplies and restock when needed
- Process payments
- Collaborate with other Club Members to ensure smooth operations
- Communicate effectively
- Assist with tasks as assigned to meet guests' needs and maintain a positive work environment.
**Qualifications**:
- Previous experience in the restaurant industry preferred but not
required.
- Strong interpersonal and communication skills.
- Ability to work in a fast-paced environment and handle multiple
tasks simultaneously.
- Flexibility to work various shifts, including evenings, weekends, and
holidays.
- Willingness to learn and follow company policies and procedures.
**Job Type**: Part-time
Pay: $14.00 - $18.00 per hour
Expected hours: 15 - 35 per week
**Benefits**:
- Paid training
Restaurant type:
- Bar
- Casual dining restaurant
Shift:
- Day shift
- Evening shift
Weekly day range:
- Every weekend
- Monday to Friday
Work Location: In person
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