Patient Services Coordinator

3 weeks ago

Raleigh, United States CORA Physical Therapy Full time

Patient Services Coordinator - Float

Ignite Your Career With CORA

As a Patient Services Coordinator at CORA, you'll be a vital part of our clinic support team by providing meaningful patient interactionsand exceptional customer service. You'll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you'll help create a great first impression and overall patient experience by demonstrating empathy and enthusiasm.

This is a full-time, float position . A Patient Services Coordinator float provides front desk support to more than one CORA clinic location in the area.

Who We Are:

CORA Physical Therapy provides a full range of outpatient services for clients with orthopedic problems, work-related injuries, sport injuries, and neuromuscular and neurological conditions. Our community is built on the passion and experience of clinicians who embrace our commitment to

Treating Everyone Right .

What You'll Love About Us:

• Competitive Pay

• Medical, dental, vision, disability, and life insurance

• 7 paid annual holidays + 2.5 weeks PTO that grows with time

• 401k Retirement & savings plan

• Career growth opportunities within CORA

• Leadership development: coaching, mentorship, and skill-building activities

• Tuition reimbursement

What You'll Need:

• High School diploma or GED required

• Previous customer service experience within the last two years required

• Consistent and reliable transportation required to travel to multiple CORA clinic locations

• Proficiency with Microsoft Office Suite (Word and Excel) required

• Strong time-management and organizational skills

• Superior written and verbal communication skills

• High level of personal integrity, reliability, and honesty

• Ability to work effectively in teams and autonomously in a fast-paced environment

Bonus Points:

• Prior experience in a healthcare office setting

• Basic medical terminology

• Fluency in Spanish or Creole

What You'll Do:

• Warmly greet and build rapport with patients through in-person and phone interactions

• Answer incoming calls promptly and politely; screen calls and take/relay messages as necessary

• Verify patient insurance for outpatient therapy benefits (applicable locations only)

• Manage incoming physician referrals and prescriptions

• Provide communication on first visit expectations to all new patients

• Advise patients of their financial responsibility (i.e., deductible, co-pay, or co-insurance responsibility per visit)

• Scan patient insurance cards, ID cards, and all other pertinent paperwork to patient files

• Collect co-pay/deductible payments and provide a receipt with each transaction

• Balance daily collection of cash/checks/credit cards at the end of each day; Submit daily charges to Clinic Manager

• Maintain a tidy and welcoming appearance of waiting room, office space, and therapy gym; sanitize therapy office/gym per CDC guidelines

CORA Physical Therapy is an Equal Opportunity/Affirmative Action employer. We are committed to building a team that represents a variety of backgrounds, experiences, and perspectives. #J-18808-Ljbffr

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