Waterpark Park Guest Service Associate

4 days ago

Atlantic City, United States Showboat Hotel & Island Waterpark Full time

**Department**: _Waterpark_

**Reports To**: _Waterpark Director, Assistant Director & Waterpark Managers _

**Job Type**: _Full-time /Part Time_

**Requisition ID**: XXX

**Description**

The Guest Service Associate is critical to ensuring the overall atmosphere of the waterpark meets, or exceeds, Island Waterpark Standards and guest expectations. Guest Service Associates are responsible for maintaining orderly daily operations while providing exceptional guest service and assisting guests as needed.

**Essential Duties & Responsibilities**:

- Assist guests with purchasing tickets, scheduled activities, season passes, waivers, lockers, and event tickets. Also responsible for staffing lost & found.
- Process guests' payments using cash, credit, gift cards, coupons, vouchers, etc.
- Provide guests with accurate information and directions about Island Waterpark
- Provide assistance with guest service issues, including resolving problems and concerns, and processing refunds if required.
- Promote and sell premium offerings such as zip line, cloud coaster, preferred seating, and cabanas.

**Basic Qualifications**
- Willingness to work a flexible schedule including nights, weekends, and/or Holidays as needed
- Knowledge of personal computer, cash handling, and keyboard.
- Ability to complete tasks simultaneously.
- Leadership, problem-solving, organization, and communication skills required
- Able to work well with others required.
- Strong customer service skills (verbal and written) preferred.

**Preferred Qualifications**
- Strong customer service and oral communication skills
- Previous experience with guest services
- Experience using point of sales systems and cash registers Must be safety focused and able to think on feet

**Physical Requirements**
- Flexible and long hours are sometimes required including weekends and holidays. Time spent may be dictated by the number of clients or groups on property or by the time of the season
- Ability to move frequently throughout the large facility
- Standing and walking for long periods of time
- Ability to work in a fast-paced environment
- Must be able to work in environmental conditions that include, but are not limited to: Wet and humid environments, indoor tropical environmental conditions with up to 90% humidity and warm temperatures in excess of 70F, as well as outdoor environmental conditions

  • Waterpark Park Guest Service Associate

    4 weeks ago

    Atlantic City, United States Showboat Hotel & Island Waterpark Full time

    Department: Waterpark Reports To: Waterpark Director, Assistant Director & Waterpark Managers Job Type: Full-time /Part Time Requisition ID: XXX Description The Guest Service Associate is critical to ensuring the overall atmosphere of the waterpark meets, or exceeds, Island Waterpark Standards and guest expectations. Guest Service Associates are...

  • Waterpark Park Guest Service Associate

    3 weeks ago

    Atlantic City, United States Showboat Hotel & Island Waterpark Full time

    Job DescriptionJob DescriptionDepartment: WaterparkReports To: Waterpark Director, Assistant Director & Waterpark Managers Job Type: Full-time /Part TimeRequisition ID: XXX DescriptionThe Guest Service Associate is critical to ensuring the overall atmosphere of the waterpark meets, or exceeds, Island Waterpark Standards and guest expectations. Guest Service...

  • Waterpark Park Guest Service Associate

    3 weeks ago

    Atlantic City, United States Showboat Hotel & Island Waterpark Full time

    Department: Waterpark Reports To: Waterpark Director, Assistant Director & Waterpark Managers Job Type: Full-time /Part Time Requisition ID: XXX Description The Guest Service Associate is critical to ensuring the overall atmosphere of the waterpark meets, or exceeds, Island Waterpark Standards and guest expectations. Guest Service Associates are...

  • Waterpark Park Cleaning Services Supervisor

    1 week ago

    Atlantic City, United States Showboat Hotel & Island Waterpark Full time

    **Department**: _Waterpark_ **Reports To**: _Waterpark Managers, Waterpark Assistant Director & Waterpark Director_ **Job Type**: _Full-time /Part Time_ **Requisition ID**: XXX **Description** - The Park Services Supervisor at Island Waterpark is critical to ensuring an overall clean atmosphere of Island Waterpark that meets or exceeds brand and guest...

  • Waterpark Park Services Attendant

    2 weeks ago

    Atlantic City, United States Showboat Hotel & Island Waterpark Full time

    **Department**: _Waterpark_ **Reports To**: _Waterpark Director, Assistant Director & Waterpark Managers _ **Job Type**: _Full-time /Part Time_ **Requisition ID**: XXX **Description** - The Park Services Attendant at Island Waterpark is critical to ensuring an overall clean atmosphere of the waterpark that meets or exceeds brand and guest standards. The...

  • Waterpark Park Services Attendant

    1 month ago

    Atlantic City, United States Showboat Hotel & Island Waterpark Full time

    Job DescriptionJob DescriptionDepartment: WaterparkReports To: Waterpark Director, Assistant Director & Waterpark Managers Job Type: Full-time /Part TimeRequisition ID: XXX DescriptionThe Park Services Attendant at Island Waterpark is critical to ensuring an overall clean atmosphere of the waterpark that meets or exceeds brand and guest standards. The Park...

  • Waterpark Park Services Attendant

    3 weeks ago

    Atlantic City, United States Showboat Hotel & Island Waterpark Full time

    Job DescriptionJob DescriptionDepartment: WaterparkReports To: Waterpark Director, Assistant Director & Waterpark Managers Job Type: Full-time /Part TimeRequisition ID: XXX DescriptionThe Park Services Attendant at Island Waterpark is critical to ensuring an overall clean atmosphere of the waterpark that meets or exceeds brand and guest standards. The Park...

  • Waterpark Operations Supervisor

    2 months ago

    Atlantic City, United States Showboat Hotel & Island Waterpark Full time

    The Waterpark Supervisor at Island Waterpark is responsible for strengthening the lifeguard team through the delivery of superior service and safety. This person is expected to enhance the waterpark experience for both guests and associates through their personal drive, safety oriented behaviors, and commitment to creating a positive working environment. The...

  • Waterpark Operations Supervisor

    3 weeks ago

    Atlantic City, United States Showboat Hotel & Island Waterpark Full time

    The Waterpark Supervisor at Island Waterpark is responsible for strengthening the lifeguard team through the delivery of superior service and safety. This person is expected to enhance the waterpark experience for both guests and associates through their personal drive, safety oriented behaviors, and commitment to creating a positive working environment. The...

  • Waterpark Operations Supervisor

    1 month ago

    Atlantic City, United States Showboat Hotel & Island Waterpark Full time

    The Waterpark Supervisor at Island Waterpark is responsible for strengthening the lifeguard team through the delivery of superior service and safety. This person is expected to enhance the waterpark experience for both guests and associates through their personal drive, safety oriented behaviors, and commitment to creating a positive working environment. The...

  • Waterpark Lifeguarding Operations Supervisor

    1 week ago

    Atlantic City, United States Showboat Hotel & Island Waterpark Full time

    The Waterpark Supervisor at Island Waterpark is responsible for strengthening the lifeguard team through the delivery of superior service and safety. This person is expected to enhance the waterpark experience for both guests and associates through their personal drive, safety oriented behaviors, and commitment to creating a positive working environment. The...

  • Waterpark Lifeguarding Operations Supervisor

    2 months ago

    Atlantic City, United States Showboat Hotel & Island Waterpark Full time

    Job DescriptionJob DescriptionThe Waterpark Supervisor at Island Waterpark is responsible for strengthening the lifeguard team through the delivery of superior service and safety. This person is expected to enhance the waterpark experience for both guests and associates through their personal drive, safety oriented behaviors, and commitment to creating a...

  • Waterpark Lifeguarding Operations Supervisor

    3 weeks ago

    Atlantic City, United States Showboat Hotel & Island Waterpark Full time

    Job DescriptionJob DescriptionThe Waterpark Supervisor at Island Waterpark is responsible for strengthening the lifeguard team through the delivery of superior service and safety. This person is expected to enhance the waterpark experience for both guests and associates through their personal drive, safety oriented behaviors, and commitment to creating a...

  • Guest Service Supervisor

    1 week ago

    Atlantic City, United States Showboat Hotel & Island Waterpark Full time

    Showboat Resort, an Atlantic City icon, has been rejuvenated into the premier travel destination for family friendly vacations and experiences. Showboat Resort is conveniently located on the Atlantic City boardwalk just feet away from the Atlantic Ocean. The resort features a beautifully renovated pet friendly hotel featuring 852 rooms, including walk-out...

  • Waterpark Lead Lifeguard

    3 weeks ago

    Atlantic City, United States Showboat Hotel & Island Waterpark Full time

    Job DescriptionJob DescriptionShowboat Resort, an Atlantic City icon, has been rejuvenated into the premier travel destination for family friendly vacations and experiences.  Showboat Resort is conveniently located on the Atlantic City boardwalk just feet away from the Atlantic Ocean.  The resort features a beautifully renovated pet friendly hotel...

  • Waterpark Maintenance

    2 weeks ago

    Atlantic City, United States Showboat Hotel & Island Waterpark Full time

    Showboat Resort, an Atlantic City icon, has been rejuvenated into the premier travel destination for family friendly vacations and experiences. Showboat Resort is conveniently located on the Atlantic City boardwalk just feet away from the Atlantic Ocean. The resort features a beautifully renovated pet friendly hotel featuring 852 rooms, including walk-out...

  • Waterpark Revenue and Promotions Manager

    2 weeks ago

    Atlantic City, United States Showboat Hotel & Island Waterpark Full time

    **Summary Description**: We are seeking a highly motivated individual to join our team as the Waterpark Revenue and Promotions Manager. In this role, you will be responsible for driving revenue maximization and implementing promotional strategies to enhance the overall guest experience. Reporting directly to the Waterpark Director, you will play a crucial...

  • Waterpark Lead Lifeguard

    3 weeks ago

    Atlantic City, United States Showboat Hotel & Island Waterpark Full time

    Showboat Resort, an Atlantic City icon, has been rejuvenated into the premier travel destination for family friendly vacations and experiences. Showboat Resort is conveniently located on the Atlantic City boardwalk just feet away from the Atlantic Ocean. The resort features a beautifully renovated pet friendly hotel featuring 852 rooms, including walk-out...

  • Waterpark Maintenance

    1 week ago

    Atlantic City, United States Showboat Hotel & Island Waterpark Full time

    Showboat Resort, an Atlantic City icon, has been rejuvenated into the premier travel destination for family friendly vacations and experiences. Showboat Resort is conveniently located on the Atlantic City boardwalk just feet away from the Atlantic Ocean. The resort features a beautifully renovated pet friendly hotel featuring 852 rooms, including walk-out...

  • Waterpark Maintenance

    2 weeks ago

    Atlantic City, United States Showboat Hotel & Island Waterpark Full time

    Job DescriptionJob DescriptionShowboat Resort, an Atlantic City icon, has been rejuvenated into the premier travel destination for family friendly vacations and experiences.  Showboat Resort is conveniently located on the Atlantic City boardwalk just feet away from the Atlantic Ocean.  The resort features a beautifully renovated pet friendly hotel...