Customer Care Representative
3 weeks ago
ANDON Specialties is a national leading manufacturer's representative/distributor of process automation, analytical, and fluid handling solutions. We are currently searching for a **Customer Care Representative** to join our TEAM in** Houston, TX**.
**WHAT WILL YOU BE DOING?**
- Support the generation of repeat sales by exceeding customer requirements and expectations.
- Proactively review order status and develop mitigation plans upon identification of a delayed shipment/item.
- Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints.
- Own the customer relationship for each transaction after Inside Sales accepts the purchase order.
- Achieve and maintain strong relationships with customers, vendors, and Andon sales team.
- Minimize order delivery time by expediting entry of orders upon acceptance by Inside Sales.
- Use P21 to enter, maintain, update, and communicate sales order, customer, and vendor information.
- Enter new customer contact information into Salesforce.
- Notify Supply Chain of any changes in customer required delivery dates.
- Notify customers of estimated and scheduled delivery dates and any subsequent changes and work closely with the Principal or Vendor to expedite deliveries of scheduled shipments.
- Respond to the post-sale needs of Account Leaders and customers as assigned.
- Engage with Accounting Dept. in regard to any held orders.
- Enter sales order data and prepare paperwork (original purchase order, copies of invoice, and return goods authorization) to be given to Accounting Dept. for credit or debit to be issued.
- Communicate with Supply Chain & Operations Manager any unexpected increases or decreases in demand for products.
- Remain current on market trends, customer preferences and product developments by attending sales meetings, vendor training, or reading trade journals.
- Perform other related duties as assigned.
**HOW TO SUCCEED IN THIS ROLE?**
- Bachelor degree p_referred _or equivalent relevant work experience
- Customer service/order management experience in an industrial environment
**WHAT IS IN IT FOR YOU?**
- Competitive Compensation
- Medical, Dental, Vision Insurance
- Generous PTO
- 401K Program WITH Company Contributions
- And more
**LOCATION**:This is an on-site opportunity. This individual will work out of our corporate office located on 2720 Reed Road, Ste. 280, Houston, TX 77051
**ABOUT OUR TEAM**: ANDON has proudly served the petrochemical, oil & gas, life sciences, and semiconductor industries for over 30 years. In that time, we have maintained our commitment to delivering value in all we do through our people, products, and services.
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Customer Care Representative
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Houston, United States Andon Specialties Full timeANDON Specialties is a national leading manufacturer's representative/distributor of process automation, analytical, and fluid handling solutions. We are currently searching for a Customer Care Representative to join our TEAM in Houston, TX. WHAT WILL YOU BE DOING? Support the generation of repeat sales by exceeding customer requirements and expectations....
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