Customer Support Representative

2 weeks ago


Houston, United States OZ Digital LLC Full time

OZ Digital LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their satisfaction with our products and services. You will serve as the first point of contact for any customer inquiries or issues, and will work closely with our internal teams to resolve customer concerns in a timely and efficient manner.

**Requirements**:

- Identify and assess customer needs to achieve prompt and appropriate resolutions.
- Effectively manage and prioritize multiple customer inquiries to ensure timely resolution and follow-up.
- Document and maintain accurate records of customer interactions and transactions.
- Collaborate with internal departments to resolve customer issues and escalate complex cases as needed.
- Stay up-to-date with product knowledge to provide accurate and relevant information to customers.
- Assist with troubleshooting technical issues and provide basic technical support.
- Adhere to company policies and procedures to ensure consistency and quality in customer support.
- Provide feedback and suggestions for process improvements to enhance the customer support experience.
- Meet individual and team performance targets and metrics.

Required Skills & Experience:

- Prior experience in a customer service or support role preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and decision-making abilities.
- Ability to prioritize and manage time effectively in a fast-paced environment.
- Positive attitude and ability to remain calm and professional under pressure.
- Ability to work collaboratively as part of a team.

Qualifications:

- High school diploma or equivalent; additional education or certifications a plus.

**Benefits**
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Work From Home



  • Houston, United States Samra Organization Full time

    Job DescriptionJob DescriptionAre you a customer-oriented individual with a passion for sales and a desire to work from the comfort of your own home? We're seeking a dynamic Customer Service and Sales Support Representative to join our team and help us deliver outstanding service while driving sales and revenue growth. If you're a motivated...


  • Houston, United States 中联重科股份有限公司 Full time

    Key Responsibility:1. Responsible for delivering customer requests, providing professional and timely customer service and support through diversified customer interaction channels such as service hotlines, emails, customer apps, and social media.2. Responsible for answering customer inquiries about ZOOMLION products, technology, after-sales service etc....

  • Customer Support Representative

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Houston, United States 中联重科股份有限公司 Full time

    Key Responsibility:1. Responsible for delivering customer requests, providing professional and timely customer service and support through diversified customer interaction channels such as service hotlines, emails, customer apps, and social media.2. Responsible for answering customer inquiries about ZOOMLION products, technology, after-sales service etc....

  • Customer Support Representative

    Found in: Appcast US C2 - 1 week ago


    Houston, United States 中联重科股份有限公司 Full time

    Key Responsibility:1. Responsible for delivering customer requests, providing professional and timely customer service and support through diversified customer interaction channels such as service hotlines, emails, customer apps, and social media.2. Responsible for answering customer inquiries about ZOOMLION products, technology, after-sales service etc....


  • Houston, United States Strieter Group Co Full time

    Strieter is searching for driven and motivated individuals to join our rapidly growing team. Our team just expanded from Los Angeles to launch the Houston market, so we are looking for individuals who want to grow quickly within our company to help us continue to expand. We handle AT&T's fiberoptic, TV, and wireless customer service and sales support for...


  • Houston, United States ANDON SPECIALTIES, INC. Full time

    ANDON Specialties is a national leading manufacturer's representative/distributor of process automation, analytical, and fluid handling solutions. We are currently searching for a **Customer Care Representative** to join our TEAM in** Houston, TX**. **WHAT WILL YOU BE DOING?** - Support the generation of repeat sales by exceeding customer requirements and...


  • Houston, United States Generation Alpha Full time

    Job DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as an Entry Level Customer Relations Representative. Our mission is to foster positive relationships...


  • Houston, United States Global Healing Full time

    Job DescriptionJob DescriptionWho we are:Global Healing Center is a leading manufacturer, distributor, and retailer of healthy living products, specializing in cleansing and detoxification. Our mission: create and market the best products possible, help as many people as we can through education, and provide customers with solutions to live a healthy...


  • Houston, United States Clayton Services Full time

    Clayton Services is searching for a Bilingual Customer Service/Call Center Representative to join a thriving company in North Houston. The Bilingual Customer Service/Call Center Representative will be responsible for being the liaison between the company's current and potential customers to resolve issues, complaints, and inquiries. Job Type:...


  • Houston, United States Premier Marketing Concepts Inc Full time

    Job DescriptionJob DescriptionCustomer Sales RepresentativeOur commitment to you is to foster a positive and enriching environment where like-minded individuals come together to network, all while gaining invaluable experience across various facets of business and leadership.Perks and Benefits:Weekly pay, uncapped commissions, and bonusesTravel for business...


  • Houston, United States Premier Marketing Concepts Inc Full time

    Job DescriptionJob DescriptionCustomer Account Representative​At Premier Marketing Concepts, we offer more than just a job - we offer a pathway to your aspirations. As a Customer Account Representative, you'll be at the forefront of our mission to effect positive change, both in your life and the lives of others. Join our community and unleash your...


  • Houston, United States OCTAGOS HEALTH, INC. Full time

    Job DescriptionJob DescriptionCustomer Experience RepresentativeResponsibilitiesLead the Octagos Health Onboarding program for the agencyPrep for, conduct, and follow up on training sessions with onboarding clientsManage between 20+ onboarding clients at a timeActivate onboarding process based on KPIsProvide detailed call notes post-training session...


  • Houston, United States Senior PsychCare Full time

    Job DescriptionJob DescriptionSalary: $15 per hourSenior PsychCare has an immediate need for a Support Service/Documentation SpecialistThe Support Service Representative is an Entry Level position that works within the Patient Intake Department and is primarily responsible for assisting the clinicians and clients by maintaining and uploading HIPPA protected...


  • Houston, United States Senior PsychCare Full time

    Job DescriptionJob DescriptionSalary: $15 per hourSenior PsychCare has an immediate need for a Support Service/Documentation SpecialistThe Support Service Representative is an Entry Level position that works within the Patient Intake Department and is primarily responsible for assisting the clinicians and clients by maintaining and uploading HIPPA protected...

  • Customer Satisfaction Representative

    Found in: Resume Library US A2 - 7 days ago


    Houston, Texas, United States Global Healing Full time

    Who we are: Global Healing Center is a leading manufacturer, distributor, and retailer of healthy living products, specializing in cleansing and detoxification. Our mission: create and market the best products possible, help as many people as we can through education, and provide customers with solutions to live a healthy lifestyle. Check us out at if you...


  • Houston, United States House of Forgings Full time

    Job DescriptionJob DescriptionSummary: The individual in this sales role is responsible for the support of a salesperson in the specialized building materials industry. The position includes but is not limited to answering product inquiries via phone and email, taking customer orders, assisting with scheduling, coordinating with outside sales, vendors,...


  • Houston, United States Axiom Space Full time

    **Payload Customer Support Engineer** HOUSTON, TX **OVERVIEW:** **SUMMARY:** Our team is looking for an energetic and dynamic engineer who will primarily be responsible for aiding Axioms Customer Engineering Support team with customer payload consulting and design. The Payload Customer Support Engineer will ensure technical requirements are met for...

  • Underwriting Support Representative I

    Found in: Talent US C2 - 2 weeks ago


    Houston, United States sagesure Full time

    Overview:SageSure Insurance Managers is seeking a highly motivated individual with the drive and desire to make significant contributions to the success of the business. The Underwriting Support Representative I will be responsible for processing policy information in various platforms, generating notices to customers as well as various other processing...


  • Houston, United States Poconnor Full time

    ** O'Connor & Associates** ** Customer Service/Collections Representative** Houston, TX 77018 **Summary of Job Description:** * Provide customer service assistance via inbound/outbound phone contact with occasional email and face-to-face interact to new and existing English and Spanish speaking customers. Provide customer service assistance regarding...


  • Houston, United States CareerBuilder Full time

    Location: Location: Customer Service Tech Representative in Mansfield, OH at Startek **Location:** **Experience:** Not Specified **Job Description** Startek is a call center that provides customer service to some of the largest companies in the world. Youre helping customers get their questions answered and solving problems. By providing great customer...