Technical Support Representative

2 months ago


Irvine, United States Dentalaire Products Full time

Technical Support Job

**Responsibilities**:

- Provide our customers with notification, installation, training and support for our specific systems used for veterinary dental radiography
- Able to demonstrate leadership skills and take ownership
- Ability to document knowledge in the form of knowledge base articles, user manuals, training curriculum and other technical documents
- Commitment, focus, and follow-through needed to see problems through to resolution
- Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions
- Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers
- Superb written communication skills to ensure proper recording of all customer interactions and closure of all presented issues

Technical Support Job Requirements and Qualifications
- Degree in Information Technology, Computer Science, or similar
- Significant work experience in technical support, IT support, or as a technical engineer
- Aptitude for problem-solving
- Excellent client-facing/customer service skills
- Excellent written and verbal communication skills
- Ability to focus and follow-through to resolution of issues
- Ability to multitask, diffuse tension and work the issue at hand

Pay: From $67,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off

Schedule:

- 8 hour shift

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Irvine, CA 92614 (preferred)

Ability to Relocate:

- Irvine, CA 92614: Relocate before starting work (preferred)

Work Location: In person



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