Customer Service Center Representative

3 weeks ago

Fort Worth, United States Southwire Company LLC Full time

A leader in technology and innovation, Southwire Company, LLC is one of North America’s largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment and hand tools. We are proud to offer competitive compensation, employee benefits, tuition reimbursement, and unlimited growth opportunities. Our nearly seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the wellbeing of our communities. How will you power what’s possible?

Location: Dallas Fort Worth

**Southwire Job Description**:
Job Title: Customer Service Representative
Department: DFW CSC
Location: Fort Worth, TX
Report To: Shipping Manager, Customer Service Center

**Summary**:
Provides administrative assistance in distribution of products to Southwire customers.

**Description of Duties and Responsibilities**:

- Assists and provides answers to sales department inquiries with information concerning customer orders as it relates to area inventory availability, shipping and cutting schedules, tracing, and any other customer service questions.
- Coordinates shipping schedules and investigates tracking of shipments for customers. Monitors carrier freight claims for lost and damaged material and maintains applicable record keeping.
- Assist with distribution load building and cutting functions as assigned.
- Monitors area EDD, PDD and RDD customer order shipping requirements to meet/exceed established company service level objectives.
- Monitors area inventory needs as it relates to restocking requirements for customer orders, identifying obsolete inventory and seek outlets for reduction.
- Acts as Quality Notification expert to monitor and resolve customer returns for area department and maintains applicable record keeping.
- Acts as liaison between sales and service center to verify and provide applicable records for customer returns.
- Be aware of ISO procedures and Wire & Cable Quality System Procedures and Work Instructions to help guide/direct quality services.
- Become computer knowledgeable in SAP, TMS, and needed company systems.
- Assists in the procurement of goods and service to support CSC operations.
- Acts as liaison between CSC and corporate purchasing group personnel.

**Qualifications and Experience Requirements**:

- Bachelors or Associate degree or equivalent is desired.
- Previous related experience preferred
- Excellent P.C. skills including Excel, Word, and PowerPoint required.
- Knowledge of SAP and TMS is preferred.
- Prior customer service work experience is a plus
- Must possess excellent verbal and written communication skills, proven business acumen, exceptional interpersonal capabilities and possess a strong attention to detail

**Competencies**:

- Nimble Learning- Customer Focus- Plans and Aligns- Collaborates- Balances Stakeholders- Action OrientedBenefits We Offer:

- 401k with Matching
- Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
- Paid Time Off & Paid Holidays
- Long & Short-Term Disability
- Supplemental Insurance Plans
- Employee Assistance Program
- Employee Referral Program
- Tuition Reimbursement Programs
- Advancement & Professional Growth opportunities
- Parental Leave
- & More

Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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