HVAC Customer Service Representative

1 month ago

Fort Worth, United States One Hour Air Conditioning and Heating Full time
Job DescriptionJob Description

One Hour Air Conditioning and Heating Offers:

  • PTO Accruals begin on Day 1
  • Medical, Dental, Vision options as well as Company Paid for Life Insurance
  • IRA Match up to 3%
  • A Culture that is different than anywhere you've ever worked
  • Flexible working hours
  • Leadership Development Classes
  • Growth Opportunities with a Fast Growing Company

Are you looking for a career you love with plenty of room to grow? Do you value company culture, enhancing the customer experience and truly having an impact on the business? Join our team at One Hour Air Conditioning and Heating. We are looking for someone who has a strong desire to meet/exceed goals. Someone who is highly motivated and understands how their role influences those you work with daily.

The Customer Care Representative ensures that the first interaction a client has with our organization is first rate in terms of service quality. The CCR provides options for service appointments, sales appointments and is required to hold call center performance metrics that is required in the organization.

Primary Responsibilities:

  1. Schedules technician return trips with customers to complete jobs after part arrives
  2. Answer inbound calls
  3. Use scripting to capture each lead coming in and to overcome any objections
  4. Selling membership maintenance plans
  5. Answer phones/dispatch afterhours
  6. Enter service calls, generate calls, schedule calls
  7. Follows up and schedules preventative maintenance service appointments
  8. Effectively managers conflict resolution with clients through clear communications, addressing all concerns, questions, or problems expediently
  9. Participates in company sponsored training classes
  10. Heavy outbound calling in non-peak season
  11. Follow up on past recommendations to obtain more jobs
  12. At the request of the Call Center manager, may be required to perform administrative duties to assist with the overall efficiency of the operation
  13. In cooperation with the Dispatcher or in back up role
    • Responds to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing and general inquires.
  14. Maintains a professional image at all times by:   
    • Following safety policies and procedures
    • Abiding by all standards of performance and code of ethics
    • Maintaining a courteous demeanor with all customers and associates

Requirements:

  1. Minimum 2 years of experience in customer service setting (high call volume 1 plus)
  2. Advance communication and customer service skills
  3. Valid Driver’s License, clean background, ability to pass a drug test
  4. GED or High School Diploma
  5. General office environment
  6. Ability to sit for long prolonged periods of time
  7. Ability to work under stressful situations and may be exposed to verbal confrontations
  8. Must be able to work extended hours, nights, weekend, or holidays
  9. Bi-lingual a plus but not required

***One Hour Air Conditioning and Heating is an Equal Opportunity Employer: Applicants will be considered regardless of race, color, religion, gender, national origin, citizenship status, sexual orientation, age, marital status, veteran status, or the presence of a medical condition or disability.***

 

  • Commercial HVAC Service Technician

    1 month ago

    Fort Lauderdale, United States HVAC Full time

    Job DescriptionJob DescriptionWe are looking for a Commercial HVAC Service Technician to join our team! You will install, service, and repair heating and air conditioning systems.Sign On bonus will be discussed during interview.Responsibilities:Service heating, ventilation, and air conditioning systemsInspect and perform equipment repairs and...

  • HVAC Service Technician

    3 weeks ago

    Fort Worth, United States Stark - Service Experts Full time

    Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Service Experts Company Perks and Benefits for YOU Our Service...

  • HVAC Service Technician

    3 weeks ago

    Fort Worth, United States Stark - Service Experts Full time

    Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Service Experts Company Perks and Benefits for YOU Our Service...

  • HVAC Service Technician

    1 week ago

    Fort Worth, United States Stark - Service Experts Full time

    Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Service Experts Company Perks and Benefits for YOU Our Service...

  • Customer Service Representative

    2 weeks ago

    Fort Myers, United States Advanced Air Full time

    Job DescriptionJob DescriptionAdvanced Air, the coolest HVAC and refrigeration company in town, is on the lookout for a full-time Customer Service Representative - HVAC Dispatcher to join our crew in Ft. Myers, FL. Get pumped because this full-time gig comes with a competitive wage of $16 - $24 per hour, plus commission and spiffs. We also offer generous...

  • Entry Level Customer Service Representative

    2 weeks ago

    Fort Worth, United States Resolute Service Full time

    Job DescriptionJob DescriptionAre you tired of having the same routine every day? Are you looking for a dynamic, fun-filled business environment? Do you find joy in interacting with people? Are you looking for a growth opportunity? If your answer is yes, then our Entry Level Customer Service Representative position might be what you are looking for! We are...

  • HVAC Construction Manager

    1 month ago

    Fort Lauderdale, United States HVAC Full time

    Job DescriptionJob DescriptionWe are looking for an HVAC Construction Manager to join our team! You will install, service, and repair heating and air conditioning systems.Responsibilities:Be familiar with installation of new heating, ventilation, and air conditioning systemsInspect and perform equipment repairs and  Respond to emergency maintenance...

  • HVAC Service Manager

    1 day ago

    Fort Worth, United States Lane Valente Industries Full time

    Job DescriptionJob DescriptionLane Valente Industries is a Leading International construction and facility maintenance company with offices throughout the U.S. and Canada.We have a strong in-house group of field technicians that services top U.S. corporations and are supported by top notch managers in our offices.We are always looking for talented people...

  • HVAC Service Technician

    1 month ago

    Fort Worth, United States BROWN SERVICE COMPANY Full time

    Job DescriptionJob DescriptionBrown Service Company looking for an experienced HVAC technician to run a service truck.  Minimum 5 years experience.  Vacation pay, holiday pay, Health insurance, dental and vision available. 401K 

  • Commercial HVAC Service Technician

    1 month ago

    Fort Worth, United States Texas AirSystems Full time

    Overview Commericial HVAC Service Technician Reports to: Area Service Manager FLSA Status: Non-Exempt The Company Texas AirSystems is the largest independent HVAC Equipment and Solutions provider in Texas. Our company has grown to five offices and over 400 employees throughout Texas, with headquarters in Irving, next to the DFW airport. We are proud...

  • HVAC Service Technician

    1 month ago

    Fort Worth, United States BROWN SERVICE COMPANY Full time

    Job DescriptionJob DescriptionBrown Service Company looking for an experienced HVAC technician to run a service truck. Minimum 5 years experience. Vacation pay, holiday pay, Health insurance, dental and vision available. 401K

  • HVAC - Customer Support Representative

    3 weeks ago

    North Fort Myers, Florida, United States Volt Full time

    Looking for an AMAZING Career Opportunity? Volt is NOW HIRING a REMOTE - HVAC Customer Support Representative in Fort Myers, Fl This successful candidate has previous HVAC field service experience with EPA license and is HVAC certified. Job Title: HVAC - Customer Support Representative Location: Fully Remote with occasional need to report to the Fort Myers,...

  • Customer Service Specialist

    1 month ago

    Fort Worth, United States Service Experts Full time

    Location: Ft. Worth, TXWhy You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Service Experts Company Perks and Benefits for...

  • HVAC Service Technician

    1 month ago

    Fort Worth, United States Lane Valente Industries Full time

    Job DescriptionJob DescriptionLane Valente Industries is a Leading International construction and facility maintenance company with offices throughout the U.S. and Canada.We have a strong in-house group of field technicians that services top U.S. corporations and are supported by top notch managers in our offices.We are always looking for talented people...

  • HVAC Service Technician

    4 weeks ago

    Fort Worth, United States Lane Valente Industries Full time

    Job DescriptionJob DescriptionLane Valente Industries is a Leading International construction and facility maintenance company with offices throughout the U.S. and Canada.We have a strong in-house group of field technicians that services top U.S. corporations and are supported by top notch managers in our offices.We are always looking for talented people...

  • HVAC Installer

    3 weeks ago

    Fort Worth, United States Service Experts Full time

    Location: DFW, TXWhy You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Service Experts Company Perks and Benefits for YOUTop...

  • HVAC Service Technician

    3 weeks ago

    Fort Worth, TX, United States Stark - Service Experts Full time

    Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Service Experts Company Perks and Benefits for YOU Our Service...

  • HVAC Service Technician

    1 month ago

    Fort Worth, United States TDAC Heating and Air Conditioning LLC Full time $18 - $30

    TDAC Heating and Air Conditioning LLC are looking to hire an HVAC Service Tech.Qualifications:A High School Diploma or GED.Minimum of 3-5 years of experience in residential/light commercial HVAC.Operating knowledge of Microsoft office software and working proficiency with handheld computers (i.e. smartphones, iPad)Valid Driver’s License with no major...

  • HVAC Service Technician

    2 weeks ago

    Fort Worth, United States Williamson's AC Contracting Full time

    Job DescriptionJob DescriptionWilliamson's AC Contracting in White Settlement, TX is actively seeking a full-time HVAC Service Technician to install and perform regular service on residential and commercial heating, cooling, and refrigeration systems. Do you have experience in the industry? Do you want to work for a company that sets its employees up for...

  • Customer Service Representative

    3 weeks ago

    Fort Worth, United States Ada Business Solutions Full time

    As a Customer Service Representative, you'll be an integral part of our fast-paced environment, supporting on-site community fundraising initiatives and representing our clients with professionalism and impact.This is an entry-level role where your willingness to learn and commitment to success are key. We provide comprehensive training and ongoing...