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Front Desk, Well SPA + Salon

4 months ago

Milwaukee, United States Pfister Hotel Full time

**Description**

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister is looking for an individual to be a part of our team and continue its iconic legacy. As a Spa Front Desk Agent at the Well Spa, you will be performing guest transactions, booking reservations, and selling our retail products.

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for 46 consecutive years. The hotel is one of only 11 properties throughout North America to maintain the AAA Four Diamond designation since the inception of the Diamond Rating program in 1976.

**What you will be doing**:

- Perform front desk responsibilities to include greeting guests, performing guest transactions, answering the phone, processing individual reservations, balancing credit card and cash transactions, and taking accurate messages for guests and management.
- Provides quality service for guests in an efficient, professional and courteous manner.
- Takes ownership of guest complaints and provides prompt solutions within scope of authority.
- Responsible for accurate cash control to include keeping cash drawer and ensuring that all funds are accounted for and deposits made according to policy.
- Efficiently sell Well Spa product lines to guests and provide guests with product recommendations and service repeats, informing them about website reorders and service descriptions.
- Other duties as assigned.

**What we are looking for**:

- Must be professional, passionate, and positive
- Have excellent customer service skills
- Have exceptional written and articulate verbal communication skills
- Must have a flexible schedule, including nights, weekends and holidays
- Ability to understand and follow written and verbal instructions.
- Ability to effectively communicate both written & verbally in English.
- Able to work under pressure in a fast paced environment.
- Ability to process multiple bits of information at once while using sound judgment in decision making.

**What's in it for you?**
- A free, well-balanced meal every shift
- Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
- Discounted parking
- "Two for one" movie theater coupons at Marcus Theatres
- Ability to grow your career, and transfer from one property to another while maintaining your service with the company
- Early wage access
- Paid time off
- Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match

**About us**:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Pfister Hotel is an equal opportunity employer.