Front Desk Clerk FT

3 weeks ago

Milwaukee, United States The Marcus Corporation Full time

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister is looking for a Front Desk Agent to be a part of our team and continue its iconic legacy. As a Front Desk Agent you will greet our guests and welcome them to return for future stays, while providing them with prompt and courteous service. The way our guests are treated, largely impacts their experience here; so, if you are a person with a smile on your face, this position is great for you

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for 46 consecutive years. The hotel is one of only 11 properties throughout North America to maintain the AAA Four Diamond designation since the inception of the Diamond Rating program in 1976.

What you will be doing:

  • Greet and welcome guests as they arrive at the hotel.
  • Check guests in and out of rooms.
  • Input and retrieve information routinely from computer system to communicate guest requests. Make appropriate selection of rooms based on guests' needs.
  • Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Respond to guest requests and questions regarding area or hotel, outlet information and services as well as handle guest issues and report complaints to management.
  • Promptly answer the phone in a professional and clear manner.
  • Maintain cash handling accuracy including responsibility for House Bank.
  • Other duties as assigned.
What we are looking for:
  • Excellent customer service skills and communication are required.
  • Previous hotel, receptionist, customer service, front desk or administrative experience preferred.
  • Ability to stand and move throughout the front office and continuously perform essential job functions.
  • Ability to read, listen, and communicate effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Hearing and visual ability to observe and detect signs of emergencies.
  • High school diploma or equivalent required.
What's in it for you?
  • A free, well-balanced meal every shift
  • Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties
  • Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
  • Discounted parking
  • "Two for one" movie theater coupons at Marcus Theatres
  • Ability to grow your career, and transfer from one property to another while maintaining your service with the company
  • Early wage access
  • Paid time off
  • Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match

About us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Pfister Hotel is an equal opportunity employer.

  • Front Desk Clerk

    2 months ago

    Milwaukee, United States sulekha.co.uk Full time

    Front Desk Clerk Jobs in USA & Canada *Work Experience***0 - 10 Years** *Job Role**Work Experience***0 - 10 Years** *Job Role**Work Experience***0 - 10 Years** *Job Role**Work Experience***0 - 10 Years** *Job Role**Work Experience***0 - 10 Years** *Job Role**Work Experience***0 - 10 Years** *Job Role**Work Experience***0 - 10 Years** *Job Role**Work...

  • Front Desk Clerk FT

    3 weeks ago

    Milwaukee, United States The Pfister Hotel Full time

    Description Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister is looking for a Front Desk Agent to be a part of our team and continue its iconic legacy. As a Front Desk...

  • Hotel Front Desk Clerk

    2 months ago

    Milwaukee, United States Cambria Hotel Downtown Milwaukee Full time

    Description We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you...

  • Front Desk Agent 1st/2nd Shift

    3 months ago

    Milwaukee, United States The Marcus Corporation Full time

    You play a critical role, as you are one of the first and last faces our guests see when they stay at the first-ever Arts Hotel in Milwaukee. As a Front Desk Clerk, you will greet and invite guests to immerse themselves in the spirit of creativity at Saint Kate, while providing them with prompt, courteous service and unforgettable experiences. Treating our...

  • Hotel Front Desk Clerk

    3 months ago

    Milwaukee, United States Cambria Hotel Downtown Milwaukee Full time

    Job DescriptionJob DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our...

  • Front Desk Manager

    4 weeks ago

    Milwaukee, United States Remington Full time

    Job DescriptionWhat you will be doingAnticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Ensure proper staffing levels of front office associates, including interviewing, hiring,...

  • Front Desk Supervisor

    4 weeks ago

    Milwaukee, United States Holiday Express West Allis Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...

  • Front Desk Coordinator

    3 months ago

    Milwaukee, United States Dogtopia Milwaukee East Side Full time

    Job DescriptionJob DescriptionWe’re on the hunt for an energetic, organized, and friendly dog-lover to join our Front Desk Team at Dogtopia of Milwaukee East Side as a Front Desk Coordinator. This role will work under our General Manager and help keep Dogtopia Milwaukee running smoothly.Though front desk experience is a plus, entry-level candidates are...

  • Front Desk Supervisor

    18 hours ago

    Milwaukee, United States Saint Kate - The Arts Hotel Full time

    JOB REQUIREMENTS: Description Whether you're an artist at heart or simply thrive in a dynamic environment, Saint Kate is the space that unites us all under one roof. Here at Saint Kate, we celebrate uniqueness and seek candidates from diverse walks of life who are passionate about engaging with the world around them. We're not just offering a job; we're...

  • Front Desk Agent

    2 months ago

    Milwaukee, United States Hotel Resource Full time

    **Admin - Clerical** **Front Desk Agent** Front Desk Agent Concord Hospitality Milwaukee WI **Front Desk Agent** **Company:** Concord Hospitality **Location:** 2300 N Mayfair Rd 53226 US **Category:** Admin - Clerical **Degrees Required:** Not Specified **Employment Type:** Full-Time **Manages Others:** No **Requirements:** Your Path Begins Here At...

  • Front Desk Supervisor

    4 weeks ago

    Milwaukee, United States Saint Kate - The Arts Hotel Full time

    Description Whether you're an artist at heart or simply thrive in a dynamic environment, Saint Kate is the space that unites us all under one roof. Here at Saint Kate, we celebrate uniqueness and seek candidates from diverse walks of life who are passionate about engaging with the world around them. We're not just offering a job; we're offering a chance to...

  • Front Desk Supervisor

    1 week ago

    Milwaukee, United States SAINT KATE - THE ARTS HOTEL Full time

    Description Whether you're an artist at heart or simply thrive in a dynamic environment, Saint Kate is the space that unites us all under one roof. Here at Saint Kate, we celebrate uniqueness and seek candidates from diverse walks of life who are passionate about engaging with the world around them. We're not just offering a job; we're offering a chance to...

  • Front Desk Agent

    2 months ago

    Milwaukee, United States Holiday Express West Allis Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Manager

    19 hours ago

    Milwaukee, Wisconsin, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Manager is responsible for ensuring the smooth operation of the Front Office in a professional, friendly, and efficient manner, providing exceptional service to all guests while maximizing room revenue and occupancy.Key ResponsibilitiesSupervise and motivate Front Desk personnel to ensure excellent customer service and adherence to...

  • Front Desk Manager Hyatt Regency

    4 weeks ago

    Milwaukee, United States Hyatt Regency Milwaukee Full time

    Job Summary: The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is...

  • Night Auditor

    2 months ago

    Milwaukee, United States Hotel Resource Full time

    **Finance, Accounting, Admin - Clerical** **Night Auditor (Front Desk)** Night Auditor (Front Desk) Concord Hospitality Milwaukee WI **Night Auditor (Front Desk)** **Company:** Concord Hospitality **Location:** 2300 N Mayfair Rd 53226 US **Category:** Finance, Accounting, Admin - Clerical **Degrees Required:** Not Specified **Employment Type:**...

  • Front Desk Manager

    2 days ago

    Milwaukee, Wisconsin, United States Hyatt Regency Milwaukee Full time

    Job Summary:The Front Desk Manager is responsible for ensuring the smooth operation of the Front Office in a professional, efficient, and courteous manner, providing exceptional service to all guests, while maximizing room revenue and occupancy.This leadership role requires a high level of attention to detail, effective communication skills, and the ability...

  • Front Desk Agent

    3 months ago

    Milwaukee, United States Renaissance Full time

    Description Your Path Begins Here At Renaissance Hotels, inspiration comes from the unexpected. Embrace spontaneity and discovery and celebrate connection with the destination. Join a welcoming and motivated team of Ambassadors who embody the spirit and style of the local neighborhood. Renaissance Milwaukee West, a AAA Four Diamond premium...

  • Front Desk Agent

    6 days ago

    Milwaukee, United States Renaissance Milwaukee West Full time

    DescriptionYour Path Begins HereAt Renaissance Hotels, inspiration comes from the unexpected. Embrace spontaneity and discovery and celebrate connection with the destination. Join a welcoming and motivated team of Ambassadors who embody the spirit and style of the local neighborhood.Renaissance Milwaukee West, a AAA Four Diamond premium distinctive hotel is...

  • Front Desk Agent

    3 months ago

    Milwaukee, United States MCR Hotels Full time

    The Front Desk Agent at Courtyard by Marriott Milwaukee Downtown is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room...