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Service Tech Manager

2 months ago

Danvers, United States Laiba Technologies Full time

**Title: Service Tech Manager**

**Location: Danvers, MA**
- Serves as the team lead for customers who experience technical issues
- Provide support and repairs for computer, printer, and scale hardware
- Software Support and Networking skills
- Scripting basic code using Visual Basic
- Creating/Deploying Windows Images
- Prepares, deploys, and tests our solution for our customers
- Remote connection for troubleshooting with our customers
- Oversee and support the team while they diagnose and repair broken printers and computer touch screens
- Creates and maintains documentation using our ticketing system
- Act as an escalation point for more advanced tech issues
- Keeping accurate, consistent, and organized logs of parts used and work performed on equipment
- Maintain our inventory of equipment and reporting to manager on staff performance
- Microsoft and Network certification or training a plus
- Basic computer and networking skills
- 1-2 years of management experience
- Experience providing remote support/troubleshooting
- Comptia A+ training
- Ability to troubleshoot and think under pressure
- Ability to muti-task or prioritize
- Must be available for on-call rotation approximately 1 weekend every 5 weeks.

**Job Type**: Contract

Pay: $35.00 - $38.00 per hour

Experience level:

- 10 years
- 11+ years
- 9 years

Schedule:

- 8 hour shift
- Monday to Friday

Work setting:

- In-person

Ability to Commute:

- Danvers, MA (required)

Work Location: In person

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