Automotive Customer Relations Manager Experienced
4 weeks ago
_Experienced Automotive Customer Relations Manager/Reputation Management_
Mike Calvert Toyota - Join our team-Join our family
**Why Mike Calvert Toyota ?**
Mike Calvert Toyota is a company where our people come first. We are family owned and operated and are very proud to support our community. We believe our employees are our biggest asset and we work as a team to insure the customer experience.
Influencer Management:
- Manage social media and online reputation
- Manage social content on Google, Facebook, twitter, Instagram, LinkedIn Yelp, and BBB
- Respond to customer concerns and work with management to address trends
- Hold management accountable for their individual departments and their public reputation
- Manage Toyota CXI survey responses, reviews and alerts in regards to dealership experiences
- Responsible for Customer Experience Center Responses
- Monthly Round Tables to address process breakdowns
- Community outreach
- Coach and train employees regarding the customer experience
**Requirements**:
- Strong Social Media presence and expertise
- Automotive experience strongly recommended
- Bilingual helpful
- Great communicator
- Listening skills, written and verbal
- Proficient in Word, PowerPoint and building reports
- Organized, detail oriented
- Adept at Conflict Resolution
- Strong leadership skills.
- Organize and facilitate meetings
- **Saturdays required with a week day off**
Please submit your resume for consideration. Compensation is commensurate with expertise.
Pay: $55,000.00 - $78,000.00 per year
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
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