Customer Service Support Specialist

2 weeks ago

Sturgis, United States GT Independence Full time

**Work for a company where you make a difference in people's lives every day**

At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you’ve come to the right place Let us help you discover a new passion for doing good in a growing industry.

GT Independence has won numerous awards and recognitions for being a great workplace, including being named a National “Best and Brightest Companies to Work For” in 2022

The Customer Service (Self Determination) Support Specialist (SDSS) maintains a core understanding of the company and of Operations. The SDSS is expected to follow departmental procedures and adhere to GT and agency guidelines to ensure work is completed accurately and efficiently. Staff are assigned to work in pods focused on the needs of a particular group of people being served and may be moved between pods to best meet the business needs of the organization. The SDSS maintains knowledge, skills, and abilities that contribute to four of the primary functions of a Financial Management Services company, processing, payroll, billing, and customer service.

**RESPONSIBILITIES AND DUTIES**

Billing (B), Payroll (PY), Processing (PR), and Customer Service (CS):

- Creates, completes, updates, and reviews employee and client records (PR, CS)
- Enters information into computer databases for effective record keeping (All)
- Administers new and existing DocuSign accounts (PR, CS)
- Prepares and sends documents via mail using approved communications (PR, CS)
- Ensures the proper naming and saving of documents in the document management system (PR, CS)
- Assists stakeholders in returning documents (PR, CS)
- Serves as an escalation point for DocuSign support issues from the Operations staff and customers (PR, CS)
- Ensures all compliance standards are met for audit purposes (All)
- Reviews overlap and overtime reports (PY, CS)
- Makes and receives phone calls (CS, PY)
- Works with supervisor to identify strategies for reducing errors (B, CS)
- Collaborates with the staff to resolve rejected timesheet issues and reduce out-of-cycle payroll disbursements (RFP’s) (CS, PY)
- Completes administrative tasks such as filing, copying, data entry, etc... (All)
- Maintains confidentiality of records relating to clients
- Collaborates with other staff members to optimize delivery of services
- Identifies opportunities to improve GT processes
- Upholds company values and mission
- Other duties as assigned

**EDUCATION**

High School Diploma or GED required

Associate degree preferred

**EXPERIENCE AND QUALIFICATIONS**
- At least 1 year of related experience
- Excellent written and oral communication skills
- Extensive experience in working on complex projects with critical thinking and problem solving
- Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
- Demonstrate the ability to balance work pressure with time management skills
- Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
- Experience in working, initiating, and maintaining a highly effective team
- Competent in the use of Microsoft programs and the Internet
- Competent use of Excel

**WORK ENVIRONMENT**

Work is performed in a typical office setting.

GT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. We help thousands of people in public health programs across the country find and hire their own personal assistants.

Our operations team strives to create trust, autonomy and even fun. We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other and we love what we do.

We value excellence, but we won’t micromanage to achieve it. If you are self-motivated, we’ll give you the freedom to succeed on your own. Team members enjoy flexible time off, competitive wages and benefits and the opportunity to grow professionally.

Pay: $15.00 per hour

**Benefits**:

- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

Application Question(s):

- Are you comfortable working 9:00-6:00 EST?

Work Location: In person

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