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Retention Specialist

3 months ago

Chicago, United States City Colleges of Chicago Full time

**RETENTION SPECIALIST - FULL-TIME (GRANT FUNDED)**
**OLIVE-HARVEY COLLEGE**

Olive Harvey College is actively searching for a full-time Retention Specialist to support the Rev Up Grant. This role will primarily involve providing essential information and support to program participants, focusing on student retention, transfer facilitation, and recruitment efforts.

**DUTIES AND RESPONSIBILITIES**:

- Follows up with program participants by contacting them and making sure they are participating and taking advantage of support services within the program to insure their success.
- Follows up with former program participants to identify if they have successfully completed an undergraduate degree or in the process of completing one.
- Provides information and assistance regarding transferring to four year colleges and assists with the outreach and recruitment of new programs.
- Organizes, plans, and coordinates program activities for the purpose of retention, transfer and recruitment.
- Prepares internal and external communication regarding retention program services.
- Completes reports for review by the Dean.
- Implements systems for tracking of and follow-up of program participants and knowledge and use of computer/databases.
- Works closely with the student support services staff, College Advisors, and administrative staff.
- Attends meetings and conferences.
- Adheres to the CCC Customer Service Excellence standards
- Performs other duties as assigned.

**QUALIFICATIONS**:

- Bachelor’s degree, in Developmental Education, Career Guidance, Higher Education, Student Personnel, Management, Marketing, or related field is required. Should possess two to three years of progressively responsible administrative experience; or an equivalent combination of training and experience.
- Familiarity of MS Office Suite, Student information systems and CRM’s
- Excellent written and verbal communication skills
- Ability to work well as a team player.
- Must be self-directed and innovative, able to assess current operations in an effort to improve the future goals of the college. Must be able to meet deadlines in a timely manner.

**WE OFFER**: Excellent benefits include health benefits, 403(b) & 457(b) investment plans, paid vacation/holidays and City Colleges tuition waiver. Plus, enjoy working with a group of people who really love what they do. For a more detailed overview of benefits visit our benefits page.

**Chicago residency is required for all full-time employees within 6 months of hire.**

**We are an equal opportunity and affirmative action employer.**

**Thank you for your interest in City Colleges of Chicago