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Assistant Manager

3 months ago

Elmhurst, United States Sky Zone Elmhurst Full time

Shift Manager

Overview: This position is the Manager on Duty (Shift Manager) and is responsible for ensuring park safety, delightful guest experience, effective and efficient team performance during the shifts they manage.

**Responsibilities**:

- Maintain all Sky Zone Safety and Risk Management standards
- Ensure Team Members are attentive and effective in ensuring a safe environment for guests
- Ensure effective communication with Team Members on the manager’s assigned shift. Team Members should be knowledgeable about current park offerings and programs. Manage team to deliver WoW to Guests
- Resolve Guest service issues with discretion and professionalism
- Oversee and manage administrative needs in the park during assigned shifts, such as team member scheduling changes and IT support.
- Manage and/or help resolve urgent park equipment and courts maintenance issues during assigned shifts
- Ensure all equipment is in proper working order or repaired/replaced when necessary.
- Directly perform or oversee routine repairs on equipment (i.e. trampoline spring replacements, fabric repair, restroom issues, etc.).
- Support and help resolve guest inquiries to the Event Specialist assigned to the shift
- Other duties as assigned

**Job Type**: Part-time

Pay: $19.00 - $21.00 per hour

Expected hours: 20 - 30 per week

**Benefits**:

- Employee discount
- Flexible schedule

Experience level:

- 2 years

Shift:

- Evening shift

Weekly day range:

- Rotating weekends
- Weekends only

Work Location: In person