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Customer Service Trainee

3 months ago

Dundalk, United States Worldwide Promotions Firm Full time

At our companywe are looking for a hardworking, intuitive, and driven Customer Service Trainee to help lead our company to new heights. Our Customer Service Trainees are a key facet of our customer’s experience and they pride themselves on being our face to the customer. We are looking for a Customer Service Trainee who is competitive, results-driven, and empowered to make a vast difference in the workplace.

The ideal Customer Service Trainee will also bring an upbeat, bright, and resilient attitude. Our Customer Service Trainees go above and beyond to ensure our customers are not only satisfied but can also provide service that is inclusive of their desire and needs. With us, we want our customers to get a sense of our energetic spirit when we meet with them and adequately feel our team’s camaraderie when we do business.

**Primary Responsibilities**:

- Deliver information on product knowledge to the customer on the companies offerings
- Process any orders and transactions necessary
- Work hands-on with customers to offer them services and products that they are in need of
- Assist customers with problem-solving or troubleshooting for better service
- Obtain any customer personal information in a professional and secure manner

**Lets hear more about you and more about our training**:
We are looking for our Customer Service Trainees to not only help us stand out from other leading competitors with their enthusiasm, but we are also looking for them to grow their knowledge and careers. We want to give our Customer Service Trainees the best opportunity to be successful by providing them with the following:

- Having a can-do attitude when it comes to problem-solving and assisting customers
- Knowledge of our CSR databases and customers acquisition
- Assisting customers with the proper information and education needed for their first interaction
- Ability to be adaptable and tech-savvy when it comes to our innovative technology and devices
- Professionalism inside the working environment
- Consistency when it comes to hitting company standards
- Thriving in a positive and upbeat customer facing role
- Working in a team setting to ensure all written, verbal, and computer assessments are detail-oriented
- Ability to multitask and handle any situation that occurs with a customer and the service we are providing them

Pay: $45,000.00 - $55,000.00 per year

Experience level:

- 1 year
- No experience needed
- Under 1 year

Shift:

- Day shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person

Work Location: In person