Technical Support Officer

3 weeks ago

Washington, United States Johns Hopkins University Full time

The **_Technical Support Officer_** will work in close collaboration with MOMENTUM Country and Global Leadership (MCGL)'s MERL Team, including the Principal Technical Advisor Technical Advisors, and Sr. Program Coordinator, to provide program support in the areas of reviews, data analysis, technical writing, and editing for MERL. This position will also support on annual work planning, strategic planning, annual retreats, knowledge management, and other relevant functions.

The **_Technical Support Officer_** will manage day-to-day planning, development, and execution of projects within MCGL's MERL team, and ensure strong collaboration between headquarters and field teams, as well as partners external to the organization.

**Responsibilities**:

- Supports MERL team in providing technical assistance for global and county programs by working closely with program staff to review program data and results to inform decision-making, data-driven MERL products, and technical strategies
- Using knowledge of technical area, work with technical staff to draft technical materials, documents, reports, or presentations or to conduct literature reviews, and develop surveys.
- Creates high-quality, data-driven MERL products (e.g., manuscripts, briefs, presentations)that communicate key findings that identify opportunities to strengthen quality of implementation and identify trends, based on meaningful review of M&E and research analyses
- In close coordination with technical staff, conducts data coding and analysis and writing, proofing, and copy-editing of study and learning activity reports and manuscripts.
- Liaise with MERL and country monitoring, evaluation, and learning advisors to support the development of data visualizations for reports.
- Fosters relationships with global and country-based technical and program staff to identify and address implementation challenges and assure quality M&E, research and learning products
- Contributes to the development of technical products, training and other materials
- Coordinates data collection activities across multiple multi-country study and learning activities, including liaising with country staff and provides regular updates to study team(s).
- Assist the technical staff in the design, implementation, monitoring and assessment of core-funded and field-funded activities.

**Technical Team Management**
- Drafts presentations, plans, reports and documents for review. Addresses feedback to finalize.
- Monitors and highlights relevant organizational deadlines and drafts routine reports and other deliverables.
- Establishes processes and timelines for MCGL MERL to complete deliverables, sends clear communications regarding the process/timelines, develops templates to efficiently collect inputs from across MCGL technical teams and monitors and follows up on completion.
- Develops agendas, presentations, and provides overall management support for MCGL internal events, workshops and trainings.
- Support with reporting and work planning as needed
- Develop internal timelines for MERL technical team members to provide inputs and consolidate and address feedback.

**Learning**
- Supports capture and organization of knowledge, tools and products within MCGL teams.
- Supports the KM and Learning point person for on knowledge management activities, including by participating in the design and on-going maintenance of technical content on OneJhpiego.
- Builds relationships across the organization to understand technical knowledge needs and preferences.
- Works closely with Jhpiego's KM staff to ensure that the MERL team actively shares technical information across the organization in innovative ways.
- Participates in writing content, designing and formatting pages and ensuring staff readily use the site to facilitate information and knowledge sharing.

**Administrative Support**
- Provides support in meetings; takes notes and highlights key follow-up items, identifying appropriate contact for resolution
- Serves as a back-up for procurement and contracts, including technical services and consultants, setting up vendors, paying invoices, and updating relevant trackers and logs for internal tracking purposes.

**Special Skills, Knowledge & Abilities**
- Experience as a research assistant, program officer, senior program coordinator, or other work as relevant to the position
- Experience managing small to medium size public health projects (e.g., multiple partners, difficult donor relations, low in-country capacity) including reporting and managing partner relationships
- Strong problem solving and decision-making skills: identifying the problem; locating, gathering, and organizing relevant information; generating alternatives; choosing a solution; implementing the solution
- Prior experience and demonstrated interest in reproductive health, maternal and newborn health, women's health, family planning and/or gender
- Strong teamwork skills: identifying team membership and role; establi

  • Technical Operations Officer

    2 months ago

    Washington, United States Non-Departmental Agency Full time

    Summary Technical Operations Officers are scientists, engineers, and artisans who form dynamic teams that provide technical support in a range of areas, including digital and satellite communications; video and image enhancement; and coding and decoding devices and Prototype design and...

  • Technical Operations Officer

    2 months ago

    Washington, Washington, D.C., United States Non-Departmental Agency Full time

    Summary Technical Operations Officers are scientists, engineers, and artisans who form dynamic teams that provide technical support in a range of areas, including digital and satellite communications; video and image enhancement; and coding and decoding devices and Prototype design and fabrication.Duties As a Technical Operations Officer for CIA, you will...

  • IT Technical Support Specialist

    3 weeks ago

    Washington, United States 1872 Consulting Full time

    IT Technical Support Specialist Washington D.C. (100% onsite given onsite support) 10:00am-6:00pm Monday-Friday Summary The Technical Support Specialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical...

  • IT Technical Support Specialist

    3 days ago

    Washington, United States 1872 Consulting Full time

    IT Technical Support Specialist Washington D.C. (100% onsite given onsite support) 10:00am-6:00pm Monday-Friday Summary The Technical Support Specialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical...

  • IT Technical Support Specialist

    2 weeks ago

    Washington, United States 1872 Consulting Full time

    IT Technical Support Specialist Washington D.C. (100% onsite given onsite support) 10:00am-6:00pm Monday-Friday Summary The Technical Support Specialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical...

  • IT Technical Support Specialist

    2 weeks ago

    Washington, United States 1872 Consulting Full time

    IT Technical Support Specialist Washington D.C. (100% onsite given onsite support) 10:00am-6:00pm Monday-Friday Summary The Technical Support Specialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical...

  • Technical Support Specialist

    2 weeks ago

    Washington, United States Tech-Marine Business, Inc. Full time

    Overview: **_ COMMITMENT. EXCELLENCE. INTEGRITY._** **_ Our Mission Statement_** - TMB will strive to be the best Employee-Owned Business contributing to our National Defense._ - We are committed to providing meaningful work, fair compensation, benefits that support a work/life balance, and to contribute towards a secure retirement for all our...

  • Technical Analyst

    3 weeks ago

    Washington, United States CAVA - Support Center Full time

    Job Description Job Description Company Profile: At CAVA we love what we do, and we try and make every day as fulfilling as the last. We make it deliciously simple to eat well and feel good every day.We are guided by a Mediterranean heritage that has been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity, and the...

  • Technical Analyst

    3 weeks ago

    Washington, United States CAVA - Support Center Full time

    Job DescriptionJob DescriptionCompany Profile:At CAVA we love what we do, and we try and make every day as fulfilling as the last. We make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that has been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity, and the...

  • Technical Analyst

    2 weeks ago

    Washington, United States CAVA - Support Center Full time

    Job DescriptionJob DescriptionCompany Profile:At CAVA we love what we do, and we try and make every day as fulfilling as the last. We make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that has been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity, and the...

  • Technical Support Specialist

    2 weeks ago

    Washington, United States Tech Marine Business Full time

    Overview: COMMITMENT. EXCELLENCE. INTEGRITY. Our Mission Statement TMB will strive to be the best Employee-Owned Business contributing to our National Defense. We are committed to providing meaningful work, fair compensation, benefits that support a work/life balance, and to contribute towards a secure retirement for all our Employee-Owners. Our Guiding...

  • Technical Support Specialist

    2 hours ago

    Washington, United States Tech Marine Business Full time

    Overview: COMMITMENT. EXCELLENCE. INTEGRITY. Our Mission Statement TMB will strive to be the best Employee-Owned Business contributing to our National Defense. We are committed to providing meaningful work, fair compensation, benefits that support a work/life balance, and to contribute towards a secure retirement for all our Employee-Owners. Our Guiding...

  • Technical Support Specialist

    1 month ago

    Washington, United States TagMaster North America Inc Full time

    TagMaster NA is seeking an experienced Technical Support professional with the ability to provide remote assistance and troubleshooting via phone, email, video-calls. Experience and knowledge of RFID (Radio Frequency Identification), security, access control, and Identification solutions is a plus. This is a full-time position with excellent benefits and...

  • Technical Support Specialist

    6 days ago

    Washington, United States TagMaster North America Inc Full time

    TagMaster NA is seeking an experienced Technical Support professional with the ability to provide remote assistance and troubleshooting via phone, email, video-calls. Experience and knowledge of RFID (Radio Frequency Identification), security, access control, and Identification solutions is a plus. This is a full-time position with excellent benefits and...

  • Technical Support Specialist

    3 weeks ago

    Washington, United States DC Public Schools Full time

    The following are the steps in the Technical Support Specialist application process: Upload your current resume. Complete general employment questions (10-20 minutes) Advance to a recommended pool which principals will consult to hire for school-based openings. Business manager applicants are required to have a bachelor's degree and two or more years of...

  • Technical Support Specialist

    6 days ago

    Washington, United States DC Public Schools Full time

    The following are the steps in the Technical Support Specialist application process: Upload your current resume. Complete general employment questions (10-20 minutes) Advance to a recommended pool which principals will consult to hire for school-based openings. Business manager applicants are required to have a bachelor's degree and two or more years of...

  • Technical Support Specialist

    1 month ago

    Washington, United States LifeWorks NW Full time

    The Technical Support Specialist is responsible for providing technical assistance and support to computer systems, hardware, and software. The Technical Support Specialist will be hands-on, interacting directly with the end user in meeting requests, resolving problems, installing hardware and software solutions and offering general internal helpdesk support...

  • Technical Support Specialist

    6 days ago

    Washington, United States LifeWorks NW Full time

    The Technical Support Specialist is responsible for providing technical assistance and support to computer systems, hardware, and software. The Technical Support Specialist will be hands-on, interacting directly with the end user in meeting requests, resolving problems, installing hardware and software solutions and offering general internal helpdesk support...

  • Technical Support Analyst

    1 day ago

    Washington, United States Serco North America Full time

    Position Description: If you desire an opportunity to help the Navy and Marine Corps, Serco has a great opportunity for you! As a Technical Analyst, you will be on a team that is evaluating and managing the delivery of a new class of amphibious ship for the United States Navy and Marine Corps. **This role is contingent on your ability to obtain, maintain,...

  • Technical Training Producer Support

    2 months ago

    Washington, United States Dynamis, Inc. Full time

    Job DescriptionJob DescriptionNOTE: THIS POSITION IS NOT ANTICIPATED TO START UNTIL SUMMER 2024.Dynamis is seeking a Technical Training Producer to support the Office of Acquisition Workforce (OAW), under the leadership of the Office of the Chief Procurement Officer (OCPO), develops and maintains the cross-component, DHS-wide acquisition workforce, serving...