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Customer Service Associate
3 months ago
**Customer Service Associate**
**Key Responsibilities**
**To include, but not limited to**:
- Answer phones & direct calls
- Receive & process incoming Customer Orders
- Scheduling incoming orders with production staff
- Coordinate shipments for two warehouses
- Handling of customer returns, and finding resolution
- General office duties; maintain files, distribute mail, office supplies, etc.
**Qualifications**:
― Experienced customer service professional
― Must be detail oriented
― Outstanding interpersonal skills and a team player
― Excellent oral and written communication skills
― Must be well organized and possess time management skills
― Good listener who projects a calm demeanor and possesses skills in problem resolution
― Ability to work independently
― Proficient in Microsoft Office
― Previous experience using a Customer Relationship Manager package a plus
Base Pay: Salary commensurate with experience
Employment Type: Full-Time
Experience: 1-6 years
About The Plastic Forming Company
Established in 1966 the Plastic Forming Company is a recognized leader in the design and manufacture of blow molded cases. Since 1989, a significant portion of PFC has been owned by its employees through an Employee Stock Ownership
Plan (ESOP). So when you call PFC, you’re talking to “one of the owners” - no matter who you speak with - and that makes a big difference.
With an in-house design team, and manufacturing and warehouse space at both our Connecticut headquarters and Massillon, Ohio factory, PFC Cases has the ability to offer our customers a wide variety of stock case sizes and custom options. All PFC Cases are Made in the U.S.A.
**Benefits**:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work Location: In person
