Women's Business Center Program Manager

2 weeks ago

Tucson, United States YWCA Southern Arizona Full time

The Women’s Business Center (WBC) Program Manager is responsible for assisting the Director of the WBC with program development, delivery, business counseling, and grant management.

**Responsibilities**
- Collaborates with the Director of the WBC to develop and implement effective programming.
- Supports the WBC in achieving program targets by meeting annual goals for unique clients served, new business starts, and capital infusion transactions.
- Assists with designing and implementing tools to evaluate programs, track program effectiveness, and ensure WBC goals and milestones are being met.
- Provides individualized business counseling to program participants.
- Creates program schedules and activities, develops program curriculum, and facilitates courses.
- Creates and maintains client files, financial records, standard operating procedures, and other requirements under the guidance of the U.S. Small Business Administration (SBA) and other funding agencies.
- Maintains strong relationships with the community, donors, and Board members, private industry banks, local businesses, chambers, service clubs, SBA Resource Partners, and other Women in Business Networks that support the achievement of short
- and long-term program goals.
- Manages a team of staff, consultants, and interns executing the administrative and logístical requirements of the WBC program and grants.
- Coordinates, trains, and oversees program facilitators and volunteers.
- Assists with organizing events and fundraisers.
- Assists with fund development and grant management.
- Collaborates with YWCA staff to research, write, and submit grants.
- Assists the WBC Program Director with developing a marketing and community outreach plan to engage target markets and ensure strong program participation.

**Knowledge, Skills, and Abilities**
- Demonstrated cultural competency and ability to work effectively with the Board and staff, donors, volunteers, and community members.
- Knowledge of community resources and social service agencies.
- Excellent written and verbal communication skills.
- Ability to identify priorities, take initiative, and make clear recommendations to ensure successful delivery of programs, services, reporting, and customer service.
- Ability to identify, prioritize, and manage competing deadlines.
- Strong planning and organizational skills. Attention to detail and deliver on deadlines.
- Excellent computer skills and proficiency with Microsoft Office programs.
- Ability to work occasional nights and weekends.

**Minimum Qualifications**
- Bachelor’s degree in business administration, non-profit management, or a related field
- 2 years’ experience in coordinating or managing a non-profit or community-based program

**Preferred Qualifications**
- Experience working in small business development
- Experience in community networking
- Experience in a supervisory or management role
- Experience with federal grants
- Experience with volunteer management
- Bilingual

**Experience**:

- Supervising Experience: 1 year (preferred)
- Social Work: 1 year (preferred)

**Working Environment**

This position is in an office setting and is mostly sedentary. Reasonable accommodations will be made for individuals with disabilities.

**Benefits**

Employer paid medical insurance, dental and vision insurance, life insurance, short
- and long-term disability insurance, PTO, paid holidays, retirement plan.

**YWCA Racial Justice Statement**:
YWCA Southern Arizona works in alignment with our national network towards employing the YWCA USA Racial Justice Continuum Strategy. The initiative employs key strategies to achieve YWCA’s central goal to launch a unifying racial justice framework, that will ensure mission fidelity. Working with consultants, staff, and board members, we are building our capacity, outcomes, and goals.

These goals include moving towards becoming an anti-racist, inclusive organization that implements intentional strategies to remove barriers to access, participation, and success of those who were historically or are currently systematically excluded by or marginalized within the organization. We are also actively seeking to transform organizational policies and practices to foster the involvement and success of those who have been excluded or marginalized.

YWCA is committed to Racial Justice in every aspect of our organization. Racial Justice demands that we learn from the past and proceed intentionally towards intersectional solutions. We commit to review and change policies and procedures as well as co-create a culture of inclusion within our organization, marked by the shared values of Transparency, Accountability, Respect, Growth, & Allyship.

We are committed to providing an inclusive and welcoming environment for all volunteers, partners, staff, contractors, and Board members. We endeavor to maintain a diverse Board of Directors. We aim to build relationships with a wide spectrum of partner organizations as we

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