Customer Service Associate

4 days ago

Fitchburg, United States ModuForm Inc Full time

**POSITION TITLE**: Customer Service Associate - Quotes, Bids, & Contracts

**FLSA STATUS**: Non-Exempt (Hourly)

**SUMMARY**:
The Customer Service Associate performs various administrative duties to meet the requirements of our Customers, Sales Representatives, Dealers, and internal departments. The Customer Service Associate will work as part of a team that provides information about our products, pricing, delivery, and installations by working with internal associates and some clients to strengthen relationships and enhance the customer experience.

**ESSENTIAL FUNCTIONS**:
1. Answers telephone calls and provides pleasant, professional assistance to customers, sales

representatives, dealers, and others.

2. Collaborates with engineering when special product requests (SPR) arise to facilitate our internal processes. Helps communicate custom customer requirements with involved departments to determine the best way for the company to meet the request.

3. Promptly and accurately responds to requests for information and generates quotations for standard and custom products. It will require obtaining freight quotes and receiving internal approval to deliver to the requesting entity on time.

4. Coordinates shipping and installation logistics with Dealers, Representatives, and ModuForm

Shipping Department.

5. Updates the Production Log and Quote Log daily as required.

6. Collaborates with Production, tracking and monitoring critical orders as they move through the

production cycle and consult with customers to identify and release orders that are ready to ship.

7. Coordinate and communicate any new and existing bid and contract requests (Local, State, Federal, GPO, etc.) to ensure complete, accurate, and timely response. This may require coordinating with multiple departments within the organization due to the nature of the opportunity. This will also require maintaining internal calendars and schedules to prepare in advance of contracts coming up for renewal.

8. Completes vendor registration forms as needed.

9. Screens incoming web leads, takes appropriate action to acknowledge receipt with the prospect, and forwards them to the designated sales representative for further follow-up.

10. Assists in the administrative tasks supporting trade shows and other company-sponsored sales

events.

11. Works with Engineering to print and distribute drawings to the shop floor.

12. Collects daily work orders from the shop floor for final data entry.

13. Respond to order issues professionally and courteously and see through to amiable resolution.

14. Receives purchase orders and completes order entry through acknowledgment to the customer.

15. Other duties as they evolve and develop.

**ESSENTIAL POSITION REQUIREMENTS**:
1. Ability to read basic instructions and write legibly to maintain work records accurately.

2. Strong organizational skills and ability to keep track of detailed information.

3. Ability to use computer equipment and software (Microsoft Office, ERP systems).

5. Strong Excel skills will be important.

4. Must have a sense of urgency and be internally driven to meet goals and deadlines.

5. Must be able to communicate effectively as part of a team, have a flexible attitude regarding

job assignments, and be willing to take initiative.

6. Possess a strong desire to help the internal and external customer.

**EDUCATION**:
High School Diploma, GED, or equivalent work experience.

**EXPERIENCE**:
1-2 years of Customer Service experience required. Contract and legal background are helpful.

**WORK ENVIRONMENT**:
Work is performed mainly in an office environment with occasional exposure to a manufacturing

environment. The manufacturing environment typically includes dust, fumes, and noise-consistent

With those found in wood and plastic manufacturing. Personal Protective Equipment, safety glasses, and hearing protectors are provided. Safety glasses are required at all times in Production.

**PHYSICAL DEMANDS**:
While performing job duties, most of the time is spent performing desk work and other office or

Clerical tasks. Must be able to use a keyboard and speak through telecommunication equipment. The position requires walking downstairs, bending, and lifting. This position occasionally requires lifting or moving product samples up to 20 lbs. The position requires close vision,

distance vision, color vision, and the ability to adjust visual focus.

**HOURS OF WORK**:
This is a full-time position: 40 hours/week. Days and hours of work are Monday through Friday, 8:30

AM to 5:00 PM. Occasional evening and weekend work may be required as job duties are in demand. Lunch break is 30 minutes daily.

**JOB DUTIES STATEMENT**:
This job description is not intended to cover or contain a comprehensive listing of activities,

Duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

  • Customer Service Representative Fueler/Washer

    3 weeks ago

    Fitchburg, United States Penske Truck Leasing Co., L.P. Full time

    What’s the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske—the person greeting our customers when they arrive and the...

  • Customer Service Representative Fueler/Washer

    5 days ago

    Fitchburg, United States Penske Truck Leasing Co., L.P. Full time

    Whats the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, youll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penskethe person greeting our customers when they arrive and the one...

  • Guest Service Associate/Cashier

    4 weeks ago

    Fitchburg, United States Global Partners Full time

    **Guest Service Associate/Cashier** Fitchburg, Massachusetts **Category:** Retail Store **Job Type:** **Job Req code:** R0015986 **Job Description** **Now Hiring for Guest Service Associates Full-time and/or Part-time** **About Global Partners LP** With nearly 1,600 locations, primarily in the Northeast, Global is one of the largest independent owners,...

  • Bilingual Customer Service Specialist

    3 weeks ago

    Fitchburg, United States The Sherwin-Williams Company Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Customer Service Representative

    2 weeks ago

    Fitchburg, United States TK Cups-Sorg's Full time

    **Exciting Customer Service Rep opportunity! 8:30 am to 5 pm, Monday - Friday** If you are seeking a career in Customer Service at a growing well-established company with excellent benefits, competitive pay, and great work environment, this is the right job opportunity for you! As a Customer Service Representative, you will play a crucial role in...

  • Customer Service Technician

    4 weeks ago

    Fitchburg, United States Image Diagnostics Inc. Full time

    Job Summary: **Responsibilities**: - Maintains a guiding and collected composure to deescalate customers throughout the call process - Document call history, complaints, and service per company guidelines - Maintains records and updates field service reports and customer complaint records - Logistically coordinates and supports external and internal field...

  • Customer Service Engineer

    4 weeks ago

    Fitchburg, United States Image Diagnostics Inc. Full time

    **Job Summary**: **Responsibilities**: - Devises and designs field service upgrades, methodologies and processes - Designs solutions to assist engineering continuous improvement efforts by identifying recuring trends, frustrations, and failure modes within service and support - Maintains a guiding and collected composure to deescalate customers throughout...

  • Customer Service Representative

    2 weeks ago

    Fitchburg, Massachusetts, United States TK Cups-Sorg's Full time

    Job DescriptionJob DescriptionExciting Customer Service Rep opportunity 8:30 am to 5 pm, Monday - FridayIf you are seeking a career in Customer Service at a growing well-established company with excellent benefits, competitive pay, and great work environment, this is the right job opportunity for youAs a Customer Service Representative, you will play a...

  • Customer Service Supervisor

    2 weeks ago

    Fitchburg, United States Auxiant Full time

    Be part of a growing and prospering company as a Customer Service Supervisor for our Madison, WI office. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing, progressive company offering an excellent wage and benefit package. **Job...

  • Client Service Associate

    1 week ago

    Fitchburg, United States Eventus Wealth Advisors Full time

    **Client Service Associate/Manager** **Monday through Friday - Full Time; 40 hours per week** **Start and end times flexible!** Step into an instrumental role and help conduct the smooth operation of a fun and friendly financial planning office! Working as an employee of an independent advisor franchisee you will: - Assist in daily business...

  • Customer Service Representative

    2 weeks ago

    Fitchburg, United States Authority Brands Full time

    Customer Service Representative Fitchburg, MA 01420, USA Req #176 Monday, January 29, 2024 Authority Brands Inc. headquartered in Columbia, MD is a leading provider of home services, building brands that support the success of our franchisees, as well as bettering the lives of the homeowners we serve and the people we employ. We are seeking...

  • Customer Service Representative

    1 week ago

    Fitchburg, United States Authority Brands Full time

    Authority Brands Inc. headquartered in Columbia, MD is a leading provider of home services, building brands that support the success of our franchisees, as well as bettering the lives of the homeowners we serve and the people we employ. We are seeking an energetic Customer Service Representative . Responsibilities: Makes outbound calls to current customers...

  • Energy Customer Service Representative

    3 weeks ago

    Fitchburg, United States Making Opportunity Count Inc Full time

    **We offer fantastic benefits sure to enhance your work-life balance and overall satisfaction!** **For most positions, these benefits will include**: - Health, Dental, and Vision Insurance - Company Paid Life Insurance and Long Term Disability - Flexible Spending Account - 13 Paid Vacation Days - 12 Paid Sick Days - 13 Paid Holidays - Hybrid Work...

  • Customer Service Rep

    1 month ago

    Fitchburg, United States Domino's Franchise Full time

    Job DescriptionJob DescriptionJob DescriptionYou got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of...

  • Customer Service Representative

    3 weeks ago

    Fitchburg, United States Complete Staffing Solutions, Inc. Full time

    Job DescriptionJob DescriptionCall Center Representative Location: Fitchburg, MAOpportunity to work with a great company!Hours:Full-time hoursMonday - Friday 9:30 am – 5:30 pm OR10:00 am – 6:00 pm OR11:00 am – 7:00 pm Job Requirements: Responsible for answering 80 to 90 inbound calls in a courteous and professional manner to assist customers with...

  • Entry Level Customer Service Manager

    1 month ago

    Fitchburg, United States Moxie Management Full time

    Job DescriptionJob DescriptionThe role of the Customer Service Manager is to execute tactical objectives fulfilling our commitment to superior customer care and a positive customer experience. The role will directly lead local personnel for improving customer service, managing service requests, cycle time, and ensuring effective communication within the...

  • customer account specialist

    2 weeks ago

    Fitchburg, Massachusetts, United States USCS Full time

    Primary Functions: The Customer Account Specialist will be responsible for providing Customer Service assistance and guidance for their assigned site. Customer Service department handles all customer requests, order entry, running daily reports and works very close with all departments to ensure all customer requests are handled in a timely manner.The Job...

  • Rage room attendant/Customer Service Representative

    4 weeks ago

    Fitchburg, United States Hometown Pros Llc Full time

    Job DescriptionJob DescriptionWe are fun, supportive and rewarding to work with!Letz Rage is looking for ENERGETIC, ENTHUSIASTIC, OUTGOING, quick learners to be Rage Experts in the most fun job around. You will become the face of the brand by greeting our guests and teaching them how to rage! It is completely up to you to create the Letz Rage experience that...

  • Senior Retail Stocking Associate

    2 days ago

    Fitchburg, United States Harbor Freight Tools Full time

    146252BRPosting Title:Senior Retail Stocking AssociateJob Description: A Senior Retail Stocking Associate (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters and be able to take pride in what you do! This role is perfect for you if you have the desire to develop as a leader...

  • Retail Sales Associate

    3 weeks ago

    Fitchburg, United States Harbor Freight Tools Full time

    147616BR Retail Sales Associate 494 JOHN FITCH HWY FITCHBURG MA Job Description A Retail Sales Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters and take pride in what you do! The anticipated rate for this position is $16.00 per hour depending...