customer account specialist

2 weeks ago

Fitchburg, Massachusetts, United States USCS Full time

Primary Functions:
The Customer Account Specialist will be responsible for providing Customer Service assistance and guidance for their assigned site.

Customer Service department handles all customer requests, order entry, running daily reports and works very close with all departments to ensure all customer requests are handled in a timely manner.


The Job Details:

  • Processing cross docks
  • Holding products and dealing with customer rush shipments
  • Verifying inventory and notifying customers of potential shortages
  • Reviewing receipts/outbound and charges that apply
  • Process hold/release of inventory
  • Answering phone
  • Researching OS&Ds and creating reports
  • Posting inbound and outbound orders
  • Inputting orders on time to be shipped on pools
  • Cut logs and adjustments
  • Researching customer requests
  • Reporting on turn times
  • Ensuring electronic transactions are not failing
  • Import and export responsibilities
  • Promptly perform Trace requests
Cross training for shipping office for Saturday rotation

The Job Specifics:

  • Location Department – Customer Service
  • Reports To: Customer Accounts Manager
  • Travel Amount: May Vary
  • Job Type, EEO, and

Job Code:
Part-Time

What We Are Looking For:

Education

  • High School Degree preferred

Experience

  • 1 to 3 years preferred.
  • Excellent communication skills, written and oral.
  • PC, leadership and planning skills helpful.
  • Experience in AS400, SAP, Word, Excel and PowerPoint preferred.
  • Experience with warehouse paperwork preferred.


Other Abilities You Will Need to Have: The physical demands described below are representative of those required of an individual performing the essential duties of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  • Good arithmetic, reading, and typing skills
  • Sit and/or stand for extended periods of time
  • Be able to see, speak and hear
  • Ability to work overtime as needed
  • May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities.
  • Understand and follow verbal instruction, written instruction and company policies.
  • A starter that can work independently and coordinate with others
  • Follow safety procedures at all times.
  • Ability to manage stress and productivity guidelines

The Standard Details:

  • Always maintain a professional manner in appearance and communications.
  • Participate in staff and/or customer meetings if required.
  • Initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality systems.
  • Identify and record any issues relating to product, processes and/or quality.
  • Initiate, recommend, or provide solutions through appropriate channels.
  • Verify the implementation of solutions.
  • Follow posted security procedures at all times while in the building.
  • Participate in Safety and Educational Training.

What's In It For You:
A great company with great people.

Full-time employees not under contract are offered: 401K and Educational Assistance after 1 year, If elected Blue Cross Blue Shield and after 90 days of service, Company Life Insurance, and a bunch of other great perks.



Things We Need To Mention:

  • The above job description may not include all tasks necessary to complete the job.
  • Job functions may vary based on area of operation. The job description is a listing of the most common tasks the associate will be required to perform in that job area.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

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