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Customer Service Representative
2 weeks ago
Call Center Representative
Location:
Fitchburg, MA
Opportunity to work with a great company
Hours:
- Full-time hours
- Monday - Friday
- 9:30 am – 5:30 pm OR
- 10:00 am – 6:00 pm OR
- 11:00 am – 7:00 pm
Job Requirements:
- Responsible for answering 80 to 90 inbound calls in a courteous and professional manner to assist customers with their transportation inquiries following designated policies and procedures.
- Schedules, changes/cancels and confirms transportation arrangements utilizing (CRM) Customer Relationship Management Software.
- Documents customer transportation details, inquiries, requests, comments, complaints and actions taken
- Provides follow up calls to customers as necessary
- Cross trains in scheduling and/or quality assurance as required
- Dispatches transportation assignments and maintains continual interaction with vendors
- Performs clerical duties which include but are not limited to; faxing, copying, emailing, filling
- Minimum of 1 year of related experience
- Excellent listening and communication skills both written and verbal
Pay Rate:
- $16.83/ hour
-
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