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Tier 1 Call Center Specialist

4 months ago

Washington, United States Human Touch Llc Full time

Location: 801 9th street NW, Washington, DC 20001

HumanTouch has an exciting opportunity with the US Mint to provide Tier 1 Service Desk support for their IT Operations Support division. This position is for the day shift 8am-5pm. Currently this position alternates on-site/WAH which may change,
Duties include:

- Log all customer interactions into ticketing system.
- Provide remote support for known issues.
- Escalate advanced issues to internal Tier 2.
- Provide regular updates to customer on their support requests.
- Good verbal and written communication skills a must.

Required skills:1+ Years experience as a Tier 1 Service desk engineer or customer service experience.Ability to interact at all levels of management internally, and with customers and vendorsExcellent follow-throughWillingness to learn new tech and advance your career in the IT industryGood verbal and written communication skills a must.Desired Skills:Security+ CertificationITIL Foundation CertificationExperience with a ticketing system such as ServiceNowMust be able to obtain a US Mint provided Public Trust Clearance. Offer contingent on receiving clearance.As an equal opportunity employer, HumanTouch, LLC guarantees that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Location: 801 9th street NW, Washington, DC 20001

Ability to Commute:

- Washington, DC 20001 (required)

Work Location: In person