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Call Center Representative

5 months ago

Anaheim, United States The Builder Group Full time

**About us**:
Our work environment includes:

- Modern office setting
- On-the-job training
- Lively atmosphere
- Growth opportunities

Job Title: Appointment Coordinator

**Responsibilities**:

- Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
- Schedule appointments for customers using the phone system.
- Provide information about services and products to customers.
- Maintain accurate and up-to-date customer records.
- Collaborate with other team members to ensure smooth appointment scheduling process.
- Follow up with customers to confirm appointments and provide necessary reminders.
- Handle customer complaints or concerns, escalating issues as needed.
- Provide exceptional customer service at all times.

Qualifications:

- Excellent communication skills, both verbal and written.
- Strong phone etiquette and customer service skills.
- Ability to multitask and prioritize tasks effectively.
- Proficient in using phone systems and computer software.
- Detail-oriented with strong organizational skills.
- Ability to work well in a team environment.
- Previous experience in a similar role is preferred but not required.

We offer competitive compensation, opportunities for career growth, and a positive work environment. If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you.

To apply, please submit your resume and cover letter highlighting your relevant experience.

**Job Type**: Part-time

Pay: $16.00 - $17.00 per hour

Expected hours: 25 per week

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)
- Computer skills: 1 year (preferred)

Work Location: In person