Call Center Representative

2 weeks ago

Anaheim, United States Providence Full time

**Description**

Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by advocating on behalf of members, and helps them navigate through the managed care system. This position is responsible for the resolution of customer inquiries through multiple channels; data entry to maintain computer systems; upkeep of resources to remain current; and coordination of special projects and events.

Providence caregivers are not simply valued - they’re invaluable. Join our team at Providence Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

**Required qualifications**:

- 2 years of Customer service environment.
- Basic MS Windows, Excel, Word, and Outlook experience.

**Preferred qualifications**:

- Experience in a Healthcare setting.
- Customer service experience in a managed care environment.
- IDX experience.

**Why Join Providence?**

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

**About Providence**

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

**About the Team**

Providence Physician Enterprise (PE) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics and 30,000 caregivers.

PE is comprised of Providence Medical Group in Alaska, Washington, Montana and Oregon; Swedish Medical Group in Washington’s greater Puget Sound area, Pacific Medical Centers in western Washington; Kadlec in southeast Washington; Providence’s St. John’s Medical Foundation in Southern California; Providence Medical Institute in Southern California; Providence Facey Medical Foundation in Southern California; Providence Medical Foundation in Northern and Southern California; and Covenant Medical Group and Covenant Health Partners in west Texas and eastern New Mexico.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

**Requsition ID**: 274235

**Company**: Providence Jobs

**Job Category**: Customer Service

**Job Function**: Administration

**Job Schedule**: Full time

**Job Shift**:
**Career Track**: Admin Support

**Department**: 7520 CLAIMS PROCESSING CA HERITAGE SERVICES

**Address**: CA Anaheim 200 W Center St Promenade

**Work Location**: St Joseph Home Health-Anaheim

**Pay Range**: $19.03 - $29.08

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

  • Call Center Representative

    2 months ago

    Anaheim, United States Providence Health & Service Full time

    Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by advocating on behalf of members, and helps them navigate through the managed care system. This position is responsible f Call Center, Representative, Customer Service, Technology, Healthcare

  • Call Center Representative

    4 weeks ago

    Anaheim, United States Insight Global Full time

    Required Skills & Experience-1-2 years of experience working in customer service/call center-High School diploma or GED-Good communication and personality-Adaptable and eager to learn, willing to work in a fast paced call-center-Excellent communication and reliable-Ability to type at least 36 WPMPlusses-Bilingual in Spanish, Vietnamese, and/or ChineseJob...

  • Call Center Representative

    3 weeks ago

    Anaheim, United States Central City Community Health Center Full time

    **CLASSIFICATION**:Hourly Non-Except **LOCATION**:Garden Grove **JOB SUMMARY**: Responsible for calling and answering patient call and scheduling appointments with their primary and specialty care providers for specific reasons and doing so in a caring and professional manner. **ACCOUNTABLE TO**: Clinic Lead **JOB DUTIES**:Responsible for calling and...

  • Call Center Customer Service Representative

    3 weeks ago

    Anaheim, United States Insight Global Full time

    Insight Global is currently seeking Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, youll operate within a dynamic call center environment, fielding inbound calls from members. Your responsibilities will encompass addressing enrollment inquiries, facilitating appointment bookings, and efficiently handling...

  • Call Center Customer Service Representative

    4 weeks ago

    Anaheim, United States Insight Global Full time

    Insight Global is currently seeking Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you’ll operate within a dynamic call center environment, fielding inbound calls from members. Your responsibilities will encompass addressing enrollment inquiries, facilitating appointment bookings, and efficiently handling...

  • Call Center Customer Service Representative

    4 weeks ago

    Anaheim, United States Insight Global Full time

    Insight Global is currently seeking Customer Service Representatives to join a large healthcare provider in Anaheim, CA. In this role, you’ll operate within a dynamic call center environment, fielding inbound calls from members. Your responsibilities will encompass addressing enrollment inquiries, facilitating appointment bookings, and efficiently handling...

  • Customer Service Representative/call Center

    3 weeks ago

    Anaheim, United States Home Comfort USA Full time

    **Looking to trade up to a better opportunity?** **Home Comfort in Anaheim, CA,** has an exciting opportunity for a customer service representative. We're looking for someone who loves helping people and wants to be part of improving lives every day. **Why join this team?** - Medical, Prescription, Dental, Vision - Disability and term life insurance -...

  • Customer Service Representative/call Center

    4 days ago

    Anaheim, United States Home Comfort USA Full time

    Looking to trade up to a better opportunity?Home Comfort in Anaheim, CA, has an exciting opportunity for a customer service representative. We're looking for someone who loves helping people and wants to be part of improving lives every day.Why join this team? Medical, Prescription, Dental, Vision Disability and term life insurance 401k Ongoing training,...

  • Customer Service Call Center Manager

    2 weeks ago

    Anaheim, United States Haven Air Conditioning Full time

    **Job Summary**: **Duties**: - Manage and lead a team of call center representatives - Monitor and analyze call center performance metrics - Develop strategies to maximize call center efficiency and quality - Handle escalated customer calls and issues - Implement training programs for staff development - Ensure compliance with company policies and...

  • Call Center Representative

    2 weeks ago

    Anaheim, United States The Builder Group Full time

    **About us**: Our work environment includes: - Modern office setting - On-the-job training - Lively atmosphere - Growth opportunities Job Title: Appointment Coordinator **Responsibilities**: - Answer incoming calls and respond to customer inquiries in a professional and courteous manner. - Schedule appointments for customers using the phone system. -...

  • Member Care Center, Coach

    3 weeks ago

    Anaheim, United States Credit Union of Southern California Full time

    Description: We're hiring a **Member Care Center Coach** who will serve as a vital link between coaching excellence and quality assurance standards. This role leverages extensive coaching experience to guide MCO’s, both individually and within teams. By assessing inbound and outbound calls, performance strengths and improvement areas are identified in...

  • Call Center Representative,

    5 days ago

    Anaheim, United States Credit Union of Southern California Full time

    : We are hiring a Member Care Officer I who will provide courteous, confidential, and professional service over the telephone. Acts as a financial advisor who creates an exceptional Member experience by identifying and matching credit union products and services to Member needs.Business HoursMonday to Friday, 9:00AM - 6:00PM & Rotating Saturdays, 9:00AM -...

  • Contact Center Representative

    3 weeks ago

    Anaheim, United States Aston Carter Full time

    HIRING Call Center Representatives for a Well-Known Credit Union FULLY REMOTE, must be able to go in office to pick up equipment in Anaheim OR Pasadena office.Monday-Friday 8am-5pm$21/hr Direct Placement BenefitsEquipment provided*Must have 3 years MINIMUM of credit union call center experience* About Aston Carter:Please Note: Scammers are posing as Aston...

  • Call Center Operations Manager

    2 months ago

    Anaheim, United States A Team Staffing Full time

    A Team Staffing, Southern California's locally-based staffing firm specializing in the title, escrow, mortgage and real estate industries, has an immediate opportunity for a Call Center Operations Manager to lead the customer service team for a leadi Operations Manager, Operations, Call Center, Manager, Customer Service, Service Assistant, Manufacturing

  • Contact Center Representative I

    4 weeks ago

    Anaheim, United States Wescom Central Credit Union Full time

    Please use Firefox or Chromeinternet browserto complete this application Current Wescom Employees: Please visit the Career Center in Workday to search and apply for a current job opening. We value and rely on the unique talents and contributions of our employees to absolutely excel in member engagement by Delivering Signature Experience. Salary Grade: 152N...

  • Contact Center Representative I

    4 weeks ago

    Anaheim, United States Wescom Central Credit Union Full time

    Please use Firefox or Chromeinternet browserto complete this application Current Wescom Employees: Please visit the Career Center in Workday to search and apply for a current job opening. We value and rely on the unique talents and contributions of our employees to absolutely excel in member engagement by Delivering Signature Experience. Salary Grade: 152N...

  • Contact Center Representative I

    3 weeks ago

    Anaheim, United States Wescom Central Credit Union Full time

    Please use Firefox or Chromeinternet browserto complete this application Current Wescom Employees: Please visit the Career Center in Workday to search and apply for a current job opening. We value and rely on the unique talents and contributions of our employees to absolutely excel in member engagement by Delivering Signature Experience. Salary Grade: 152N...

  • Contact Center Representative I

    3 weeks ago

    Anaheim, United States Wescom Central Credit Union Full time

    Please use Firefox or Chromeinternet browserto complete this application Current Wescom Employees: Please visit the Career Center in Workday to search and apply for a current job opening. We value and rely on the unique talents and contributions of our employees to absolutely excel in member engagement by Delivering Signature Experience. Salary Grade: 152N...

  • Call Center Representative

    23 hours ago

    Anaheim, United States Credit Union of Southern California Full time

    Job Type Full-time Description We're hiring a Call Center Representative (Member Care Officer I) who will provide courteous, confidential, and professional service over the telephone. Acts as a financial advisor who creates an exceptional Member experience by identifying and matching credit union products and services to Member needs. Member Service Hours:...

  • Sr Contact Center Representative

    4 weeks ago

    Anaheim, United States Wescom Credit Union Full time

    Please use Firefox or Chrome internet browser to complete this application Current Wescom Employees: Please visit the Career Center in Workday to search and apply for a current job opening.We value and rely on the unique talents and contributions of our employees to absolutely excel in member engagement by Delivering Signature Experience. Salary Grade: 156N...