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Call Center Representative

4 months ago

Anaheim, United States Central City Community Health Center Full time

**CLASSIFICATION**:Hourly Non-Except

**LOCATION**:Garden Grove

**JOB SUMMARY**: Responsible for calling and answering patient call and scheduling

appointments with their primary and specialty care providers for specific reasons and doing so in a caring and professional manner.

**ACCOUNTABLE TO**: Clinic Lead

**JOB DUTIES**:Responsible for calling and answering patient calls and scheduling appointments with their primary and specialty care providers for specific reasons and doing so in a caring and professional manner:

- Answers phones, screen and triage incoming calls, and direct calls appropriately.
- Responsible for scheduling appointments for patients with their primary care providers for:

- IHA (Initial Health Assessments) for Medicare and Medicare-Medi-Cal patients within120 days of assignment;
- Established patients with chronic conditions in need of a follow up visit, test or treatment that has not been performed;
- Patients who have been assigned to CCCHC by a managed care plan but have not been seen by CCCHC within the year;
- Patients who have been discharged from the hospital after an inpatient stay within 7 days after discharge;
- Patients who have been in the ER within 3 days from the discharge from the ER; and
- Patients who have missed medically necessary visits or referrals.
- Schedule appointments for x-rays, lab visits, vaccinations, etc. as requested.
- Schedules/Reschedules appointments for multiple services across central city community health Center base on protocols.
- Contacts patients to offer follow up for any missed appointments.
- Registers new patient on eCW appropriately.
- Calls patients to remind of appointment the day before.
- Update patient information and patient registration information.
- Assist with the referral process.
- Attend all required meetings and trainings.
- Consistently demonstrate and uphold CCCHC's principle of providing quality health and human services to the medically underserved and low-income populations in a culturally sensitive manner.
- Punctuality and Attendance: This is an essential job duty for CCCHC’s employees given the impact on patients.
- Other duties as assigned.

Special Knowledge, Skills, Abilities and Attributes:

- Demonstrated ability to exercise sound judgment.
- Ability to communicate verbally and in writing, clearly and concisely.
- Ability to lead, plan and be organized.
- Ability to work well under pressure, take initiative, be flexible and cooperative.
- Ability to maintain confidentiality of patient information and Company records.
- Ability to exhibit good interpersonal skills.
- Good computer skills and ability to adapt to new software.

Education and Experience Requirements
- High School Diploma/GED, or 1-3 years’ experience
- Experience in FQHC preferred.
- Bilingual in English/Spanish required. (Other languages as necessary)
- Physical Requirements
- Occasional walking, reaching with hands and arms, stooping and kneeling.
- Occasional lifting up to 25 pounds.

**Central City Community Health Center, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.**

Pay: $18.41 - $20.26 per hour

**Benefits**:

- Dental insurance
- Health insurance
- Life insurance
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Call center: 1 year (required)

Work Location: In person