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Director of Events

4 months ago

Lake Geneva, United States Paloma Resort Properties Full time

**Director of Events at Destination Geneva National**

Destination Geneva National seeks a dynamic and experienced Director of Events to lead our event management team in creating extraordinary and memorable experiences at our Resort & Club, located in Lake Geneva, Wisconsin’s most popular vacation spot. Boasting exquisite golf course and shoreline landscapes, luxurious accommodations, and top-tier amenities, Destination GN is renowned for hosting upscale weddings, corporate events, fundraisers, social events, and member-exclusive gatherings.

**KEY RESPONSIBILITIES**
- Primary responsibilities include, but are not limited to, the following:

- Develop and implement comprehensive event strategies aligned with the resort's objectives, focusing on revenue generation, brand enhancement, and customer retention.
- Lead the planning, coordination, and execution of a diverse range of events, including weddings, corporate functions, fundraisers, and other social gatherings. Assign events to team members and detail events as needed to support team workload.
- Recruit, train, and mentor a high-performing events team, fostering a culture of excellence, collaboration, and innovation. Review scheduled events and troubleshoot potential challenges/conflicts.
- Cultivate strong relationships with clients, understanding their unique needs and preferences to deliver personalized event experiences that exceed expectations. Meet & greet in-house clients daily.
- Collaborate with preferred vendors and suppliers to negotiate contracts, manage budgets, and ensure the highest quality of products and services.
- Run weekly Banquet Event Order meetings and oversee all logístical aspects of event planning, including venue setup, catering, audiovisual requirements, and accommodations. Lead discussions to review event complexity and proactively avoid service challenges and failures. Ensure the property is apprised of all groups that will impact property operations.
- Accurately forecast sales, develop, and manage event budgets, monitor expenses, and optimize revenue streams through strategic pricing, upselling, and cross-selling opportunities. Manages customer budgets to maximize revenue and meet customer needs. Produce weekly and monthly reports outlining details of upcoming events.
- Maintain rigorous standards of quality and professionalism throughout all stages of event planning and execution, conducting regular inspections and evaluations to uphold the resort's reputation for excellence.
- Collaborate with the marketing team to develop innovative promotional campaigns, leverage social media channels, and maximize exposure to target audiences.
- Identify and mitigate potential risks and challenges associated with event operations, ensuring compliance with health, safety, and legal regulations.
- Maintain inventories to maximize customer satisfaction and revenue opportunities.
- Work with highly complex or high-profile groups when financial impact will be significant.

**SUPPORTIVE FUNCTIONS**

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of the time performing each function to be solely determined by the director based upon departmental and hotel needs.
- Manage departmental expenses.
- Onboard & train all new associates within Events department.
- Lead the catering menu development process.
- Display leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.
- Interact with guests to obtain feedback on product quality and service levels. Review guest satisfaction results and other data to identify areas of improvement.
- Share plans with property leadership and ensure corrective action is taken to continuously improve guest satisfaction.
- Respond to and handle guest problems and complaints.
- Empower staff to provide excellent customer service.

**EDUCATION/EXPERIENCE**
- Four-year college degree or equivalent preferred.
- Two years’ experience in event management, food and beverage, sales and marketing, or related professional area.
- Delphi experience a plus.

**SUCCESS FACTORS**
- Strong attention to detail
- Exceptional communication skills and a style that conveys knowledge, professionalism, and courtesy.
- Ability to meet deadlines while all while multitasking a number of projects on a daily basis
- Ability to analyze situations and make decisions quickly
- Proficient computer skills; Work, Excel, Power Point, Delphi
- Experience or knowledge of hotel operations
- Ability to work a varying schedule based on hotel needs

**WORKING CONDITIONS AND PHYSICAL DEMANDS**
- Long periods of time working at a desk, on the computer keyboard and speaking on the phone or online meetings.
- Frequent verbal and online interaction.
- Access to meeting rooms & golf courses
- Light lifting and event set-up
- Software to include but not be limited