Clerical Associate

3 weeks ago

New York, United States NYC Health + Hospitals Full time

**About NYC Health + Hospitals**:
Kings County Hospital Center has a rich legacy for its pioneering role in medicine. Today, with over 625 beds, our hospital remains on the cutting edge of technology and provides the most modern procedures with state-of-the-art equipment. Built in 1831 as a one room infirmary for publicly supported care of the sick, Kings County Hospital Center continues to be a leading healthcare facility whose mission is to provide care to everyone regardless of their ability to pay. The hospital provides a wide range of health services, and specialties are offered in all fields of modern medicine. More than 200 clinics provide a wide array of ambulatory care services.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

**Work Shifts**:
Afternoon Shift: 4pm-12am

Morning Shift: 8am-4pm

**PURPOSE** **OF** **POSITION**:
The purpose of this position is to perform clerical related office activities in the Adult Outpatient Department 1st, 2nd, PHP, 4th & 5th floors. These duties support clinic operations, patient flow, billing, and scheduling.

**SUMMARY OF** **DUTIES** **AND**

**RESPONSIBILITIES**:

- Greet patients and communicate patient flow needs
- Cover registration areas as needed and provide back-up and/or temporary coverage within all clinics, to patients when other team members are on leave.
- Complete full patient registration process in EPIC.
- Verify and update insurance and patient demographics as needed per visit.
- Open and close visits in EPIC for A.O.P.D. visits daily.
- Attend clinic huddles, team and staff meetings daily or weekly as scheduled.
- Complete daily Reminder phone calls for appointments 24 hrs. in advance from the D.A.R.
- Attend individual supervisory sessions to facilitate feedback, review and discuss your work and other workplace activities as scheduled.
- Perform Copay collections workflow using Ingenico card reader or online Pay as Guest MyChart feature.
- Review Pre-Reg and Missing Registration Work Queues daily and complete errors as team expectation requirements.
- Demonstrate Respect and Courtesy to all patients and staff.
- Perform support duties for the program director(s).
- Perform filing of materials, scanning and data entry during the daily document scanning process.
- Update and maintain central file of clinic patient medical records (IFS) and clinic census, as needed.
- Issue Metro Card Vouchers "White Cards" and distribute Auxiliary Metro-cards for non-covered patients only.
- Answer telephone, transfer calls, take and deliver messages as needed.
- Demonstrate a full knowledge of the organization's and departmental Safety Plans and the National Patient Safety Goals for 2023.
- Other duties as assigned.

**Minimum Qualifications**:
1. A high school diploma or its educational equivalent; and

2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.

**How To Apply**:
NYC Health and Hospitals offers a competitive benefits package that includes:

- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week.
- Retirement Savings and Pension Plans.
- Loan Forgiveness Programs for eligible employees.
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts.
- College tuition discounts and professional development opportunities.
- Multiple employee discounts programs.

**Vacancy Control Board Number**:
VCB #: KIN-04242024-1226

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