Clerical Associate
1 month ago
**About NYC Health + Hospitals**:
NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan delivers high quality health services with compassion, dignity, and respect to all, without exception. Since its founding in 1875, the hospital has been affiliated with New York Medical College, representing the oldest partnership between a hospital and a private medical school in the United States. Metropolitan is a part of the NYC Health + Hospitals, the largest municipal hospital and health care system in the country.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Front Desk registration functions including check in and check out for in person visits and tele-visits; reminder calls; pre-registration; processing appointment and referral work queues.
Conduct patient interviews to obtain identifying information, such as demographic, biographic and insurance status. Information is entered accurately, into EPIC (Pre-registration of patients).
Scan patient ID, insurance card(s), referral forms (if applicable) and consent forms obtained from the patient into document imaging system.
Assist in the proper handling of patients' protected health information to ensure HIPAA compliance.
Responsible to ensure timely billing process, verify insurance eligibility process for correct demographics and insurance (commercial, managed care etc.)
Provide professional and quality customer service to patients by following department policy and procedures utilizing the EPIC system/lCARE values.
Support the patient care team in providing comprehensive, patient-centered care.
Accept patient payments of cash, money orders, debit and credit cards and follow cash reconciliation policy and all other cashier procedures and functions.
Issue payment receipts via EPIC Cash Management function.
Reconcile all payments received against receipts issued and prepare daily proof of cash reconciliation report with daily submission of reconciled cash payments, receipts and reports to department designee and/or Finance for review.
Update patient installment agreements and ensure payment amounts are correct.
Supervise the activities of Clericals Ills in their work assignments.
Conduct training of registration and customer service competencies as needed.
MetroCard distribution to patients.
Assist the patients with bi-lingual services by using the Interpreter Service when needed.
Contribute to an environment that supports patient satisfaction and staff engagement.
Document and follow-up with reminder calls.
Use EPIC to monitor no-show, cycle time, and TNAA for daily flow management.
Maintain a safe environment for patients by ensuring the enforcement of safety policies, attend continuing education programs/training as scheduled.
Ensure medical form (MSQ11) is placed in the appropriate provider's mail box for completion.
Responsible for maintaining standards of Cultural Competency and Network Customer Service
Reviews and verifies accuracy of recorded data within billing systems as needed
Maintain tidy work area.
Provide clerical coverage as needed.
**Minimum Qualifications**:
1. A high school diploma or its educational equivalent; and
2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.
**How To Apply**:
NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs
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