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Sales Coordinator

1 month ago

King of Prussia, United States Gulph Creek Hotels Full time

**SUMMARY**

The purpose of the Sales Coordinator is to perform clerical, administrative, and other duties to assist the DOS and Sales Managers in the operation of the Sales department.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

**Guest Service**
- Maintains _guest service_ as the driving philosophy of the operation.
- Demonstrates a commitment to guest service in responding promptly to guests’ needs.
- Ensures hotel standards and services contribute to the delivery of consistent guest service.

**Sales Coordinator Operations**
- Responsible for the daily operations of the Sales department including clerical and record-keeping duties.
- Maintains well-documented, accurate, organized and up-to-date file management to serve client and managers in the most expedient, organized and knowledgeable manner.
- Promptly responds to customer needs and sales inquiries within two hours.
- Prepares and send out Site Inspection forms
- Provide Welcome Letters and Amenities to all VIP Guests.
- Input all Group Rooming Lists into hotel reservation system.
- Ensure all Group Billing is properly arranged in advance and paid prior to checkout.
- Provide clients with all necessary group folios, receipts, and commissions if applicable.
- Check to make sure all commission requests for groups are handed in.
- Prepare any updates on resume pack made prior to weekly staff meeting.
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
- Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property and comply with Gulph Creek standards and regulations.
- Assist General Manager with special projects as needed.

**REASONING ABILITY**
- Ability to read and speak English and comprehend simple instructions, short correspondence, and memos.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
- Must be able to convey information and ideas clearly.
- Must maintain composure and objectivity under pressure.
- Demonstrate the ability to anticipate and solve practical problems or resolve issues.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
- Must be dependable and arrive to work on time always.

**EDUCATION and/or EXPERIENCE**
- At least 1 year of progressive experience in a hotel or related field required.
- Experience with Fosse is a plus.
- High School Diploma or equivalent required.

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