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Customer Service Representative
3 months ago
About the company: Netech Corporation, a leading Manufacturer of Biomedical & Industrial Test Instruments. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. As we continue to grow, we are seeking a meticulous and organized individual to join our team as a Front desk customer service representative handling the data entry for the organization.
**Job Description**:
For this position, we are seeking a highly organized and detail-oriented individual to join our team as a customer service representative. In this role, you will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive experience with our company.
Your primary responsibilities will include:
- Manage the front desk operation, including answering phones, greeting visitors, and responding to inquiries professionally and courteously.
- Providing product information, troubleshooting issues, and offering solutions to customers.
- Maintaining detailed records of customer interactions and transactions.
- Collaborating with other departments to resolve complex issues and improve overall customer satisfaction.
- Upholding company policies and procedures while delivering outstanding service.
- Acquire shipping knowledge and skills to assist our shipping department when needed
Secondary responsibilities will include:
- Inputting data into our system and maintaining organized records.
- Establishing and implementing efficient filing systems to ensure easy retrieval and storage of documents.
- Scanning, photocopying, and digitally archiving documents as needed.
Qualifications for this position:
- Previous experience in customer service or a related field preferred
- Leadership Qualities with a positive attitude and problem-solving mindset
- Strong organizational and time management skills, with the ability to multitask and prioritize effectively.
- Excellent communication skills, both verbal and written
- Ability to work independently with mínimal supervision.
- Proficiency in Microsoft Office suite (Word, Excel, Outlook)
Benefit: Applicants pay and additional benefits will be discussed further during the interview as these factors vary based on the position the applicant is interviewing for and their skill set presented at the interview.
How to Apply: If you meet the qualifications and are interested in joining our team, please submit your resume and a cover letter detailing your relevant experience and why you are ideal for this position. We look forward to hearing from you
**Job Types**: Full-time, Part-time
Pay: $20.00 - $28.00 per hour
Expected hours: 40 per week
**Benefits**:
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- Attach a Cover letter with your Resume to be considered an applicant.
Cover letter detailing your relevant experience and why you are ideal for this position
- Must have previous QuickBooks Experience.
Ability to Commute:
- Farmingdale, NY 11735 (required)
Work Location: In person
