Operations Coordinator

6 days ago

Rockville, United States Everymind Inc Full time

**Want to make a difference? Come be a part of the amazing work EveryMind is accomplishing**

EveryMind is hiring an **Operations Coordinator **to join our Youth & Family Services team. This role supports the department’s mission to ensure operational processes, technology, and infrastructure meet current business needs as well as support growth and change. The role will involve a wide variety of tasks including maintaining the organization of various portions of the building, ensuring multiuse areas of the building are properly supplied, overseeing the organization’s mail and package distribution, basic computer and peripheral installation/troubleshooting, assisting in the operational onboarding of employees, providing back up support for front desk operations, data entry & database maintenance, providing administrative support to Chief Operations Officer, Operations Manager, and members of the Human Resource and Finance departments as needed.

**Why Join EveryMind?**

EveryMind is a **growing **private independent nonprofit organization with 195 employees across 20 locations. We have served the community for almost **65 years **by strengthening communities and empowering individuals to reach optimal mental wellness. We were recognized as a **Top Place to work in Montgomery County, Maryland by Bethesda Magazine. **EveryMind is consistently recognized for being an excellent place to work, offering a **positive workplace culture** and a **competitive compensation package** that is meant to provide a **great lifework balance**.

**Our competitive compensation package includes**:

- Medical, Dental, and Vision insurance options
- Employer Paid Life and Long Term Disability Insurance
- 401K Matching Benefit
- Highly Generous Leave Schedule of 50+ Days (Vacation, Sick, Wellness Days, Holidays, Birthday leave, and much more)
- Pay Increases with Licensure Advancements
- Professional Development and Growth Opportunities
- Employee Assistance Program
- Flexible Schedule
- Referral Bonus Program
- Employee Discount Program
- A Great Place to Work

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Working in concert with Operations Manager and Administrative Assistant to provide data entry and to maintain the various databases with accurate and timely data, as well as running and distributing regular reports.
- Maintaining the organization of various areas supporting the organization, such as supply closets, copier room, mail room, server room, lobby, conference rooms, and kitchen.
- Ensuring common areas are properly stocked and providing timely supply inventory requests to designated individuals.
- Providing back-up front desk and phone coverage.
- Moving and connecting equipment, including phones, computers, and peripherals, and organizing cables.
- Assisting users with use of networked printers/faxes/scanners and postage machines.
- Coordinating with vendors and providing vendor relationship management.
- Handling printer error codes and coordinating with external vendor on an as needed basis.
- Assisting external IT and phone vendors as needed in connection with various help desk tickets.
- Assisting users with troubleshooting VOIP phone usage issues.
- Maintaining an inventory of peripherals and cables, communicating needs for additional accessories.
- Providing product research and recommendations as requested.
- Assisting with facilities upkeep requests.
- Assisting with conference room set up.
- Supporting operational onboarding and offboarding tasks, including tracking tasks to be completed, submitting onboarding forms to outside technical support group, setting up licenses, training new employees on phone and computer systems, preparing onboarding packages, and assisting with computer setup.
- Supporting the Chief Operating Officer, Operations Manager, Administrative Assistant, and members of the Human Resources and Finance departments as needed with other administrative duties as assigned.

**Supervision to be exercised**:
None

**Supervision to be received**:
Receives direct supervision from the Director, Project Wellness and direction from Operations Manager.

**Education**:
Bachelor’s degree is preferred.

**Experience**:
Experience in supporting users and technology administration required. Experience in providing customer service, operating in a professional office, and experience troubleshooting computer hardware and software are all strongly preferred. Combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered.

**Skills**:
Strong interpersonal skills to effectively interact with a variety of constituents including EveryMind staff and external vendors. Must be able to organize priorities according to changing circumstances in a positive, focused, and timely manner. Have a strong customer service orientation and attention to detail. Have a demonstrated ability to be proactive

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