Content Manager

1 week ago

Tempe, United States U.S. Bank National Association Full time

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

**Responsibilities**:

- Proactively curate and source high-quality content to support employee learning and skill development.
- Manage content library. Regularly update and refresh existing learning content to ensure relevance, accuracy, and alignment in support of strategic business objectives, learning outcomes and industry best practices. Tag skills, and map skill levels within content pathways.
- Conduct regular quality assurance checks on learning content to monitor functionality, accessibility, culture and fit.
- Leverage data driven insights to analyze learning data and feedback to assess content effectiveness, identify content gaps, areas for improvement, and make recommendations to increase usage and learner engagement.
- Manage strategic partnerships with content providers, to ensure timely delivery of content while maintaining quality standards.
- Stay informed about industry trends, emerging technologies, and best practices in learning and development to continuously improve our content strategy and offerings.

**Basic Qualifications**:

- Bachelor’s degree in education, Instructional Design, Communications, or related field. Advanced degree preferred.

**Preferred Skills/Experience**:

- Experience working with Learning Experience Platforms (LXPs) and learning management systems (LMS).
- Strong project management skills with the ability to manage multiple projects simultaneously and meet deadlines.
- Excellent communication, collaboration, and relationship-building skills.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Knowledge of instructional design principles, and adult learning best practices, particularly in the areas of content strategy, content management, and content curation.
- Ability to evaluate the effectiveness of training vendors, including learning content, and programs considering business objectives.
- Certifications such as Certified Professional in Learning and Performance (CPLP) or similar a plus.

Location: The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

**Benefits**:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

**EEO is the Law**

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

**E-Verify**

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

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