Policy Service Representative
2 weeks ago
Come and join our fun, productive, and effective insurance team We have an immediate opening in our home office located in Hanover, Maryland. This position is responsible for servicing our agent partners and our policyholders. Each representative services 60-100 incoming calls per day in addition to other daily activities. We assist with questions on policies, billing, coverages, cancellations as well as guidance to our agents on how to accurately quote a policy. We do this for all states we do business in and for all products - personal auto, motorcycle and commercial auto.
**Qualifications**
Bachelor's Degree Required. Math skills required. Attention to detail and ability to multi-task. Excellent communication, organizational and customer service skills. Requires ability to learn and understand insurance program differences between several states and how to process requested policy changes, while still cordially and courteously servicing 60-100 incoming calls per day. Patience and listening skills - leading to problem solving (what is really being asked of me on this call) is a must. Flexibility to work either an 8:30-5 or 9:30-6pm shift. Bachelor’s Degree or equivalent industry experience helpful but not required.
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
**About us**
Agency Insurance Company is dedicated to providing superior personal automobile, commercial automobile, motorcycle and off-road vehicle insurance to drivers in Maryland, Pennsylvania, and Virginia. Our employees utilize the latest technologies to deliver exceptional service to meet and even exceed our customers' expectations.
Pay: $42,000.00 - $58,000.00 per year
**Benefits**:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
- 1 year
- 2 years
- Under 1 year
Shift:
- 8 hour shift
- Day shift
- No nights
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- In-person
- Office
**Education**:
- Bachelor's (preferred)
Work Location: In person
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