Customer Service Representative

1 week ago

Hanover, United States Body Art Alliance Full time

Customer Service Representative: Anticipated Start Date 6/4/2024

Our organization is seeking a Customer Service Representative to join our Customer Service Team. In this role you will assist call in customers with questions regarding orders placed, delivery tracking, billing inquiries, assisting with compliments or complaints. You will be the voice of the company ensuring the highest levels of customer satisfaction. A successful Customer Service Representative will possess a high level of communication skill including a solution-based mindset, conflict resolution skills, and professionalism.

Painful Pleasures is a leading member of the tattoo industry focused on the artistry and skill of tattooing, piercing, and permanent make-up. We are laser focused on industry professionals, estheticians, and people who live and breathe the freedom of self-expression. Painful Pleasures manufactures and distributes high-quality tattoo machines, needles, inks, and after care products. We have manufactured and distributed high quality tattoo materials and fashion jewelry for 13+ years. As this dynamic industry has grown, we have also seen exponential growth. This is an excellent opportunity for a Customer Service Representative to join a team with exciting potential for advancement and career development withing the company.

“Our industry is diverse and inclusive. We provide people with the ability to express themselves in a meaningful and artistic way across all cultures and subcultures. Coming to work is fun because in know that what I do matters.” - Testimonial from a current employee.

Job Summary:
As a Customer Service Representative you will spend your days doing the following:

- Processing orders that are placed via our order platforms
- Developing and maintaining outstanding working relationships with customers to ensure customer satisfaction
- Working closely with the supervisor and the team to learn your role
- Participating in cross training to enhance the dynamic nature of the team and expand your skill set
- Working closely with management regarding orders, back orders, and returns.
- Assisting in solving customer complaints regarding sales and service with a positive solution-based mindset
- Processing orders in Shopify and Magento
- Assisting new e-commerce customers with account set up guidance and questions
- Collaborating with warehouse team, purchasing team, and other managers to optimize customer satisfaction
- Quickly learning and adapting to our software systems

Job Qualifications/Experience:

- Associate's degree or 2 years of related experience
- E-commerce / Order to Cash / Customer Service / Order Entry
- Netsuite / SAP / Salesforce experience a plus
- Grace under pressure - the ability to assist and find a positive answer to the problem presented

**Skills**:

- Team attitude, professionalism, and patience
- Excellent verbal and written communication skills
- Active listening and problem-solving skills
- Knowledge of office management system and procedures
- Proven customer service skills
- Strong administrative skills
- Well organized and able to multitask in a fast-paced environment
- Attention to detail and accuracy
- Effective time management skills

Compensation:

- Compensation package includes a competitive hourly rate and a company benefits package.
- Full-time
- Monday through Friday typically - hours may fluctuate during busy times including weekends

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all qualifications for this position.

Painful Pleasures - Body Art Alliance is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by applicable law.

**Salary**: From $18.50 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance

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