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Talent Operations Coordinator
4 weeks ago
**Company Description**:
Reporting to the Talent Operations Manager, the Talent Operations Coordinator (TOC) supports the full employee lifecyclefrom onboarding through off-boarding. The TOC provides balanced execution support to the Talent team, across all North American entities. Your role will serve as the operational backbone of the Talent team, ensuring an excellent employee experience for approximately 8,000 employees.
**ONBOARDING**
Process relocations through the vendor portal and manage exceptions
Ensure premium onboarding experience from day 1 by conducting new hire onboarding calls
Own new hire compliance by completing I-9s and auditing of new hire paperwork
**OFFBOARDING**
Manage voluntary termination process
Submit IT separation requests and partner with IT on employee equipment returns
Submit HR separation forms with final pay details
**COMPLIANCE**
Manage unemployment claims via the vendor portal
Provide additional compliance support to the business, including state-required posters, handouts, reporting, follow-up, and communications
Support Compensation with minimum wage updates
Create confirmation letters for off-cycle pay adjustments and in-role promotions
Create repayment and recoupment letters as needed
**SYSTEM PROCESSING**
Submit LOAs, separations, title/manager/organizational changes as requested
Ensure digital personnel files are complete; push updated documents for signature via 3rd party platform
Assist in answering questions and issues within Zendesk related to IT, Payroll, and Benefits
Level 1 Talent systems questions and issues (ECM, My Wings, and Amplify)
Create SAP reports as requested (ad hoc from TBPs, COEs)
**BENEFITS SUPPORT**
Submit COBRA subsidies
Complete Qualified Medical Support Notices
Review and approve life event changes and support open enrollment
Support LOA management by collecting and submitting Leave of Absence documents to Third Party Administrator, tracking Worker's Compensation Light Duty Agreements and supporting ADA requests
Assist Talent Business Partners with LOA Interactive and Return to Work processes
**PROGRAM SUPPORT**
Host on-site training events
Support Emerging Programs with large projects, such as Aviator and Grad interviews
Partner with COE’s on Talent Playbook updates and communications
Process Tuition Assistance reimbursements
Support New Leader Assimilation trainings
Provide coaching on tools & talent resources (Amplify, ECM)
**Qualifications**:
Minimum High School diploma or equivalent (GED) required; Bachelor's degree strongly preferred
Success managing simultaneous projects
1+ years of experience providing excellent customer service to ensure premium experiences for employees
Working knowledge of the integration of leaves and benefits
Must be a proactive problem solver and team player who is detail-oriented and flexible; a self-starter requiring mínimal
supervision with the ability to support requests from multiple directions
Ability to handle sensitive and confidential matters appropriately
Outstanding verbal and written communication skills are required with the ability to interact at all levels of the successfully organization while functioning as a team player
**Additional Information**:
RR
Our current Benefits include:
Comprehensive Medical, Dental and Vision Plans, 401k Match, Family Leave, PTO & Paid Holiday Schedule, Pet, Legal, and Life Insurance, Tuition Reimbursement (Benefits listed may vary depending on the nature of your employment and/or work location)
Red Bull North America, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, age, or any other classification protected by Federal, state, or local law. We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
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