Ecommerce Account Manager

3 weeks ago

Chicago, United States SPINS Full time

**Who We Are**

For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social responsibility, and sustainable practices. SPINS retail consumer insights, analytics, and consulting services give our clients a competitive advantage to increase their share of this growing market. Our data is the most comprehensive and accurate in the industry, allowing clients to power AI models and machine learning algorithms that help them better understand and meet their customers' needs. At SPINS, behind all of our impressive data is our real differentiator, our people. We pride ourselves on our collaborative, flexible, and communicative culture that puts people at the center of everything we do.

**eCommerce Account Manager - eCommerce Professional Solutions**

SPINS is the leading provider of retail consumer insights, analytics, and consulting for the Natural, Organic and Specialty Products Industry. We transform raw data into intelligent and actionable business solutions that enable consumers to pursue wellness. At SPINS, we believe data is important, but our people are the real differentiator. That's why we maintain a culture that is focused on collaboration, flexibility, and open communication.

The eCommerce Professional Solutions Team falls under the umbrella of our Customer Office Team organization. Our eCommerce Professional Solutions Team is an important component of our business. This team works as an extension of our partnered brands team to help strategize, ideate, and execute on eCommerce initiatives. Our industry is experiencing the need for our team to expand. We are adding an **eCommerce Account Manager** to the team.

**What you will do**
- Collaborate directly with CPG brands by managing their full-funnel advertising strategies, promotional calendar, content optimization, marketplace reporting and sales monitoring
- Demonstrate marketplace management expertise by managing inventory, promotions, marketing, and other strategic initiatives to help grow sales
- Create strategic digital marketing campaigns that will help drive sales for our partnered brands
- Collaborate with team members on growth strategies and innovative marketing tactics
- Identify areas of opportunity for brand growth on the ecommerce channel
- Provide data-driven advice and strategy to our partners
- Nurture strong relationships with our clients with a goal centric approach
- Ensure that customers derive maximum value from their investment in SPINS by fully leveraging our data and solutions
- Successfully review and manage inquiries from clients and case management with Amazon
- Collaborate with internal colleagues (eCommerce Account Managers and eCommerce Management team members) to drive improvement in quality, service, and profitability
- Assist in the development and delivery of training materials for internal and external use

**What You Bring**
- Bachelor's degree in Business Admin. or related quantitative (Math, Economics, Finance, Statistics) field of study
- 2-3 years of Seller Central or Vendor Central experience and working directly with CPG brands
- Experience with strategizing and planning for e-commerce tentpole events (Prime Day, Black Friday/Cyber Monday, etc)
- Experience in a client facing role
- Must be able to identify insights from raw data and summarize results to help lead strategy and initiatives
- Demonstrate ability to communicate effectively
- Adept at cultivating external and internal relationships
- Possess advanced MS Office skills (Word, Excel, PowerPoint)
- Full understanding of Seller and Vendor Central tools
- Self-starter attitude who is eager to learn and grow

**We're even more impressed if you bring along**
- Strong focus on customer satisfaction
- Strong organizational and time management skills
- Proven ability to work independently

LI-RS1 #LI-Hybrid

**What SPINS Offers**

We have enjoyed tremendous growth over the years and, as a leader in a fast-growing industry, we have no plans to slow down While all that growth brings excitement, it is also an opportunity for SPINS to show it values the health and wellness of its team members.
- We embrace hybrid work options so that you have the flexibility to create a work/life balance that actually works
- Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched.
- Semi-annual company-wide employee survey that is used to shape company programs, perks, and culture.

***The SPINS Way**
- **Direct** - We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback.
- **Determined** - We are committed to overcoming all obstacles to achieve results. We ad

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