Program Analyst

3 weeks ago


Washington, United States Cherokee Federal Full time

**Program Analyst (Production Monitoring Analyst)**

**Compensation & Benefits**:

- Estimated Starting Salary Range for **Program Analyst (Production Monitoring Analyst)**: Pay commensurate with experience.

**Program Analyst (Production Monitoring Analyst) Responsibilities Include**:

- Conduct and monitor technical systems, including triaging and communicating problems and issues with little to no supervision, and escalate appropriately when necessary
- Utilize tools such as Splunk and AppDynamics to perform root cause analysis
- Create incident management tickets in IRS Problem Management System (KISAM) and manage problem management tickets to completion
- Collaborate with development teams and other partners to identify root cause and remediation steps
- Provide consistent monitoring during identified production support core hours
- Coordinate with Functional Development Teams (FDTs) to determine necessary support for production problem resolution
- Engage FDTs and product owners when necessary
- Communicate effectively, troubleshoot issues, analyze data, and recommend new dashboards to assist in monitoring
- Understand and work within the entire WebApps system
- Lead incident triage calls when necessary Performs other job-related duties as assigned

**Program Analyst (Production Monitoring Analyst) Experience, Education, Skills, Abilities requested**:

- Bachelor’s degree in a related field.
- An Active Public Trust or the ability to obtain one is required
- Strong analytical skills with the ability to examine systems and processes and propose solutions based on data analysis
- 2+ years of related experience
- Technical proficiency in relevant languages and development tools
- Thorough understanding of structured programming principles, system analysis techniques, system design, industry-standard testing principles, and system implementation
- Experience with tools such as Splunk, AppDynamics, Ops Bridge, and Eclipse Memory Analyzer
- Effective communication skills and ability to collaborate with cross-functional teams
- Proactive approach to problem-solving and troubleshooting
- Ability to work independently with mínimal supervision
- Prior experience in production monitoring is preferred Must pass pre-employment qualifications of Cherokee Federal

**Company Information**:
**#CherokeeFederal #LI**

Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

**Keywords**:

- **Program Analyst**
- **Production Monitoring**
- **Technical Systems**
- **Data Analysis**
- **Incident Management**

**Similar Job Titles**:

- **Production Analyst**
- **Systems Analyst**
- **Technical Support Analyst**
- **Operations Analyst**
- **Monitoring Specialist


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