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Assistant Banking Center Manager
4 months ago
**Sun Canyon Bank is a Division of Banterra Bank.**
**Summary**:Responsible for assisting the Banking Center Manager in all phases of banking center operations to include the oversight of all banking center functions, operational excellence and ensuring an excellent customer experience. Responsible for individual business development goals, leading, managing and coaching a team of sales and service professionals to meet and exceed performance and market goals. Assist with the portfolio growth specific to assigned loans and deposits. Work schedule may include Saturdays and holidays.
**Responsibilities**:include but are not limited to the following. Other duties may be assigned.
**The Assistant Banking Center Manager is expected to assist and support the Banking Center Manager in the following ways**:
**Drive Revenue**
- Represent the Bank in the community and develop and promote additional business by calling on existing and prospective customers to develop new business, retain or expand existing relationships.
- Build meaningful relationships with people we serve, learn customer’s goals and needs and make product and service recommendations.
- Generate sales leads and referrals through community outreach activities and visits with local businesses.
- Exercise good judgment in decision making in support of the Bank’s overall objectives.
**Develop People**
- Foster a sales and customer-centered culture in alignment with the Bank’s mission and core principals. Ensure team members receive appropriate training to develop abilities to sell and cross-sell bank products and services. Proactively sell banking services.
- Develop and retain a high performing sales and service team through leadership and coaching in all aspects of sales, service and operational excellence. Provide training and development of team members (e.g., sales, operational, customer service, product knowledge, risk management).
- Supervise, coach and mentor team members to maintain high customer service levels and create banking center stability. Develop and maintain an engaged staff to foster high morale by establishing good communications and a positive environment.
- Review team member activities on a regular basis, address performance related issues, suggesting additional training, salary increases, promotions or other actions to improve department performance. Conduct and review performance evaluations and make recommendations with regard to hiring and terminating employees.
- Closely monitor established goals and provide regular feedback to staff members on meeting established objectives.
**Delight Customers**
- Promote friendly relations with customers including local businesses, trade organizations and service clubs. Participate in community activities to increase the Bank’s visibility and to enhance new business opportunities.
- Ensure excellence in customer service by providing service to customers and prospective customers on various banking matters.
- Provide sales and servicing of Bank’s products and services. Researches and resolves customer issues and complaints.
- Maintain office building, grounds, equipment and fixtures to project a professional image that attracts business.
**Remain Compliant**
- Administer daily supervision over banking center staff to ensure proper functioning of day-to-day operations, including opening and closing procedures, vault activities, cash levels and inventory supply.
- Perform various administrative aspects including, but not limited to, budgeting, reviewing delinquent deposit accounts and taking appropriate action to collect and bring accounts current, management of cash items, control of over/short by staff.
- Ensure accountability for audit integrity, risk management and security of the branch.
- Ensure banking center's compliance with company's policies and procedures; provides training as necessary.
- Maintain security, compliance and operational programs and procedures relevant to the specific location.
- Meet or exceed branch audit goals.
**Grow the Business**
- Ensure year-over-year profitability through effective management of branch revenue production and profitability
- Meet or exceed company objectives as defined by growth in deposits, loans, number of households and household penetration.
- Support portfolio growth by identifying cross-sell opportunities and provide coaching to deepen relationships and increase client acquisition and retention.
All employees are expected to protect the information and assets of the organization through heightened awareness of information security, cyber security, and risk management best practices, as well as complying with all applicable laws, regulations, and organizational policies.
**Qualifications and Skills**:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable acco
