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Customer Service Rep Ii

4 months ago

Buena Park, United States McLane Company Full time

Under limited supervision, this position handles non-routine customers and issues while achieving customer satisfaction by providing accurate, timely, and consistent information and solutions. This position provides a reliable communication network for customers resulting in strong business relationships.

McLane promotes earning, learning, and living a great life. We are a team, and we want to work with you. So, here's the details:

- **Pay rate: $18.00 to $20.00 per hour.**:

- **Schedule: Sunday - Thursday, 7:00am - 3:30pm.**:

- Generous benefits available on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.
- Get paid early. Get paid fast.
- 401(k) with annual company match.
- Paid holidays, vacation time, educational assistance program, and more

**ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES**:

- Monitor customer reporting; communicate critical issues.
- Research and respond to customer inquiries.
- Maintain customer files to ensure up to date information.
- Manage customer requests for assistance, information, and issue resolution.
- Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
- Maintain regular communication with decision makers within customer organizations.
- Analyze and respond to various customer requests involving store level and group level information.
- Respond to various customer requests and needs.
- Perform other duties as needed or assigned by supervisor.
- Other duties may be assigned.

**MINIMUM QUALIFICATIONS AND REQUIREMENTS**:

- High School Diploma or GED.
- 2 or more years of customer service experience.
- Ability to type 45 wpm and perform 10-key by touch.
- Strong verbal and written communication skills, and organization and planning skills.
- Ability to prioritize pending tasks in a logical manner.
- Ability to learn quickly, retain information and meet deadlines.

**WORKING CONDITIONS**:

- Office environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.