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Service Technician II
2 months ago
We are seeking a highly skilled Service Technician II to join our team at Knott's Berry Farm. As a Service Technician II, you will provide end-user software, hardware, and network support and assistance, diagnosing and resolving routine to somewhat complex hardware, software, and network-related issues.
Key Responsibilities- Technical Support: Respond to helpdesk calls and tickets in a timely manner, documenting all interactions and updates.
- Hardware and Software Installation: Install, support, and upgrade computers, POS workstations, and associated peripherals and software, creating software installation packages or images as needed.
- Troubleshooting and Escalation: Troubleshoot and resolve routine to somewhat complex level one/two hardware, software, and network issues, escalating complex and/or high-priority issues to the appropriate support groups for resolution.
- User Systems Access: Provide user systems access, ensuring appropriate approval is provided and documented.
- Project Leadership: May lead service desk-related projects, acting as a technical liaison between IT and guests and other associates.
- Vocational/technical training in IT
- 0-2 years of work-related experience
- Valid driver's license required
- CompTIA A+ or Network+ certification, preferred
- Ability to work nights, weekends, and holiday periods to meet business needs
