Intermodal Customer Service Rep

3 months ago


Tinley Park, United States Transplace Full time

** Intermodal Customer Service Rep (Semester Interns)**

**Job Category****:** Customer Support & Service **Requisition Number****:** INTER005972 Showing 1 location **Job Details**

**Description**

As an Intermodal CSR, you will provide exceptional service to our customers. This includes building relationship with dray carriers, communicating status updates, resolving issues on problematic shipments, eliminating accessorial charges, and ensure proper status updates of empty containers are documented in the system. You will ensure that all information is input timely and accurately in the systems.

**RESPONSIBILITIES**

* Schedule delivery appointments in a timely manner

* Proactively reviews customer requirements for accuracy

* Knows customer contract terms

* Continuously works to eliminate accessorial charges to provide a more seamless customer experience

* Ensures clear communication carriers and follow-up regarding on time delivery and timely equipment

* Track and trace all shipments, update customers with information relating to delivery status.

**QUALIFICATIONS**

* High School Diploma or General Education Degree (GED) Required.

**COMPANY**

Transplace, an Uber Freight company, powers one of the largest managed transportation and logistics networks in the world. Its tech-enabled services and solutions platform are backed by the combination of innovative technology and a dedicated team of domain experts, engineers, and data scientists. Transplace is committed to thrilling its customers by consistently improving supply chain performance and providing greater visibility and control of their logistics networks. Companies of all sizes rely on Transplace to deliver trusted outcomes through best-in-class logistics management, strategic capacity, and cross-border services.

Follow the company on our social media pages and blogs:

**EQUAL OPPORTUNITY EMPLOYER**

Equal Employment Opportunity has been, and will continue to be, a fundamental principle of Transplace, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.

**Qualifications**

**Skills**

**Preferred**

**Communication** *Expert* **Customer Service** *Expert* **Microsoft Office** *Expert* **Behaviors**

**:**

**Motivations**

**:**

**Education**

**Preferred**

High School or better in Accounting.

**Experience**

**Licenses & Certifications**



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