Patient Services Rep I Onsite

3 weeks ago


Phoenix, United States Neighborhood Outreach Access to Health Full time

Neighborhood Outreach Access to Health (NOAH) is looking for talented healthcare team members to step into our culturally diverse health centers From Scottsdale to Glendale, NOAH provides affordable, high-quality healthcare services. Serving over 40,000 neighbors, our model of care places patients needs at the center of attention as we deliver comprehensive health services including medical, dental, behavioral health, nutrition, prenatal care, preventive health, eligibility assistance and health education programs.

Job Summary:
Acts as first point of contact to all patients who contact the Patient Engagement Center (PEC). Primary role is to optimize registration, appointment scheduling and support in-network referrals. Organizes and facilitates clerical administrative duties of PEC. Performs a variety of cross-functional clerical and patient support duties to include telephone registration, scheduling clerical administrative duties and/or data entry duties as they relate to department.

Duties/Responsibilities:

- Contacts/greets and communicates with patients as first point of contact. Responsible for answering telephone calls, retrieving and responding to voice mail messages. Schedule appointments in EMR in alignment with scheduling guidelines based on patient convenience, location and insurance plans. Will also facilitate insurance verification. Facilitate in-network transfers as needed.
- Recommend next best actions or cross promotional opportunities to patients to educate on appropriate additional services or health education campaigns.
- Document and provide feedback from callers to the appropriate parties for follow-up and/or resolution. Elevate voice of patient opportunities to Trainers and Supervisors for implementation in training and/or centralized knowledgebase.
- Assist patients in enrolling and increase customer utilization of My Chart App (EPIC EMR).
- Performs other duties as assigned.

NOAH requires all new hires to have received the first dose of a COVID-19 vaccine before their start date and be scheduled for their second dose. New hires who choose to receive the Johnson & Johnson vaccine only need one dose to fulfill this requirement. Reasonable accommodations will be considered.

**Qualifications**:
Education and Experience:
Required:

- 1 year of contact center experience with focus in customer service

Preferred:

- High School Diploma or GED
- Basic knowledge of insurance plans and requirements
- Knowledge of physician specialties and hospital services offered
- Knowledge of medical terminology
- Knowledge of HIPPA/Privacy Practices
- Bilingual in Spanish (Conversation)

Benefits are available for both full-time and part-time employees

Benefits include:

- Medical Coverage
- Prescription Drug Coverage
- Dental Coverage
- Vision Plans
- Tuition Reimbursement Program
- Paid Time Off (PTO)
- Paid Holidays
- Retirement 403(b) plus company match
- Pet Insurance

Other Requirements:

- New Hires are required to pass pre-employment background check and drug testing (effective 11/1/2022).

Pay: $16.83 - $27.99 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- 403(b)
- 403(b) matching
- Dental insurance
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Pet insurance
- Tuition reimbursement
- Vision insurance
- Work from home

Healthcare setting:

- Clinic

Schedule:

- Day shift
- Monday to Friday

Work Location: In person



  • Phoenix, United States Steward Health Care System Full time

    This position is to function as a member of the administration team and complete assigned daily front end tasks to ensure smooth day to day operations in the SMG physician practice. The Patient Service Specialist must maintain a professional, positiv Patient, Specialist, Service, Health, Customer Service, Healthcare, Practice


  • Phoenix, United States Phoenix Children's Hospital Full time

    Job Description Rehab Services Tech I Rehab Services Tech I  Apply!  Apply! Position DetailsDepartment: PCH-MAIN | Physical TherapyCategory: Rehab/TherapyLocation: PhoenixEmployee Type: RegularPosting #: 816950Posted On: 2/15/2024 Position Summary This position assists in the productive operation of the rehab department, working under the direction and...


  • Phoenix, United States C Vs Pharmacy Full time

    Coram/ CVS is looking for a high energy health professional to join our national team as an Authorizations Rep. This rewarding opportunity allows you to work closely with our Patient Intake Coordinators and Insurance Providers to secure for In-Home I Authorization, Representative, Healthcare, Customer Service, Retail, Patient, Benefits


  • Phoenix, United States Banner Health Full time

    **Primary City/State**: Phoenix, Arizona **Department Name**: Family Practice-Clnc **Work Shift**: Day **Job Category**: Revenue Cycle At Banner University Medical Group (BUMG), we’re creating a world class medical organization that brings together a leadership team committed to a physician-focused structure, while navigating the challenges of moving...


  • Phoenix, United States Centauri Health Solutions Full time

    Centauri Health Solutions provides technology and technology-enabled services to payors and providers across all healthcare programs, including Medicare, Medicaid, Commercial and Exchange. In partnership with our clients, we improve the lives and health outcomes of the members and patients we touch through compassionate outreach, sophisticated analytics,...

  • Order Processing Rep I

    10 hours ago


    Phoenix, United States Axelon Full time

    Associate Fulfillment Specialist Phoenix, AZ 6 Months 100% onsite in Phoenix asap start-6 months OT possible, 2-5 hours per week when busy 8-4:30PM MST Description: As an Associate Fulfillment Specialist, you will be responsible for processing filings and document orders with state government agencies. The Associate Fulfillment Specialist will work closely...

  • Rehab Services Tech I

    7 hours ago


    Phoenix, United States Phoenix Children's Hospital Full time

    Job Description Rehab Services Tech I Rehab Services Tech I Apply! Apply! Position Details Department: PCH-MAIN | Physical Therapy Category: Rehab/Therapy Location: Phoenix Employee Type: Regular Posting #: 816950 Posted On: 2/15/2024 Position Summary This position assists in the productive operation of the rehab department, working under the direction and...


  • Phoenix, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionDirect Patient EducatorThis position has fast career growth working in a company that impacts people’s lives. Serenity aims to be an industry disruptor in Healthcare; come join our team and make a difference! In this role, you will be responsible for educating patients on new-to-market healing technologies. You will primarily...


  • Phoenix, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionPatient Care AdvocateThis position has fast career growth working in a company that impacts people’s lives. Serenity aims to be an industry disruptor in Healthcare; come join our team and make a difference! In this role, you will be responsible for educating patients on new-to-market healing technologies. You will primarily...


  • Phoenix, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionDirect Patient EducatorThis position has fast career growth working in a company that impacts people’s lives. Serenity aims to be an industry disruptor in Healthcare; come join our team and make a difference! In this role, you will be responsible for educating patients on new-to-market healing technologies. You will primarily...


  • Phoenix, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionPatient Care TechnicianDo you have previous customer service experience, and do you enjoy making an impact? We are seeking a Patient Care Technician for our Paradise Valley, AZ office. The primary responsibility is to administer TMS (Transcranial Magnetic Stimulation) treatment and to provide excellent customer experience...


  • Phoenix, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionPatient Care TechnicianDo you have previous customer service experience, and do you enjoy making an impact? We are seeking a Patient Care Technician for our Deer Valley, AZ office. The primary responsibility is to administer TMS (Transcranial Magnetic Stimulation) treatment and to provide excellent customer experience through...


  • Phoenix, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionPatient Treatment Specialist Do you have previous customer service experience, and do you enjoy making an impact? We are seeking a Patient Treatment Specialist for our Scottsdale, AZ office. The primary responsibility is to administer TMS (Transcranial Magnetic Stimulation) treatment and to provide excellent customer experience...


  • Phoenix, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionPatient Care TechnicianDo you have previous customer service experience, and do you enjoy making an impact? We are seeking a Patient Care Technician for our Scottsdale, AZ office. The primary responsibility is to administer TMS (Transcranial Magnetic Stimulation) treatment and to provide excellent customer experience through...


  • Phoenix, United States Serenity Healthcare Full time

    Job DescriptionJob DescriptionPatient Care TechnicianDo you have previous customer service experience, and do you enjoy making an impact? We are seeking a Patient Care Technician for our Desert Ridge, AZ office. The primary responsibility is to administer TMS (Transcranial Magnetic Stimulation) treatment and to provide excellent customer experience through...


  • Phoenix, AZ, United States Centauri Health Solutions Full time

    Centauri Health Solutions provides technology and technology-enabled services to payors and providers across all healthcare programs, including Medicare, Medicaid, Commercial and Exchange. In partnership with our clients, we improve the lives and health outcomes of the members and patients we touch through compassionate outreach, sophisticated analytics,...

  • Chemist I

    6 days ago


    Phoenix, United States Legend Technical Services Full time

    Legend Technical Services, Inc. (LEGEND) is a full-service environmental laboratory network with locations throughout the Southwestern and Midwestern United States. For more information on LEGEND's services, please visit our website: LEGEND is currently seeking applicants for the following positions: **Chemist I** The Chemist I position is located in the...


  • Phoenix, United States Modigent Full time

    TITLE: Service Retrofit Technician I The Service Retrofit Technician I position is qualified and able to conduct basic installs and repairs in the field but is not considered proficient enough to work unsupervised. Attitude, work ethic, and a willingness to learn is sought after more than skill level in this position. - To assist, with supervision, the...

  • Front Desk Rep

    5 days ago


    Phoenix, United States Integrated Medical Services, Inc. Full time

    Provide office support to front office staff in order to ensure efficiency and effectiveness of office flow. - Check patients in and out including obtaining patient ID and insurance cards - Receive direct and relay telephone messages - Heavy on phone support and customer service with patients - Efficient patient scheduling - Maintain and keep an updated...


  • Phoenix, United States Phoenix Children's Hospital Full time

    Job Description Pediatric Dietitian I Pediatric Dietitian I  Apply!  Apply! Position DetailsDepartment: PCH-MAIN | NutritionCategory: Nutrition/DietitianLocation: PhoenixEmployee Type: PRNPosting #: 833890Posted On: 4/30/2024 Position Summary The Pediatric Dietitian I (PD I) provides evidence-based nutrition care to patients/families using practice...