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District Service Manager
4 months ago
Overview:
Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry - 97% - ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service
Responsibilities & Qualifications:
Due to continuing growth, we are seeking a **District** **Service Manager** to join our team in Farmington, CT.
The primary focus of this position is to manage, direct, and develop all quality initiatives and aspects related to customer relations and service management.
**RESPONSIBILITIES**:
- Hire, train, develop and coach service personnel to be in compliance with company service and quality standards
- Manage acceptable performance standards in sales, merchandise management, growth, and retention
- Ensure accuracy and timeliness of daily invoices
- Drive overall account improvement with new products and services
- Manage and maintain a recurring revenue stream
- Execute business plan for renewing, expanding and developing route business
- Ensure 100% completion of quarterly customer contacts and audits
- Support and assist sales culture throughout the organization
- Promote safety, security and self development
- Support an empowered, self directed team concept
- Adherence to all policies, guidelines and outside agency compliances
Company Values & Benefits:
**Required Competencies**:
- Be Respectful: Value all we come in contact with
- Be Remarkable: Create a positive moment with every interaction
- Be Safe: Keep ourselves and those around us safe
- Be Honest: Be guided by truthfulness in all we do
**Benefits**:
- Weekly pay
- Medical, Dental, Vision
- Pet, Legal, and Hospital Indemnity Insurance
- 401k (match)
- Paid Time Off Package
- Tuition Reimbursement
- Great company culture
- Collaborative team environment
EOE / Drug-Free Workplace
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.
INDIF #LI-BD1
