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Front Desk Agent

3 months ago

Gurnee, United States Holiday Inn Chicago North - Gurnee Full time

**What’s the job?**

As a Front Desk Agent - you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home in any location.

**Your day-to-day**
- Be the warm welcome that kicks off a memorable guest experience
- Acknowledge loyalty program members by status and returning guests, in person, on the phone, or via online chat
- Take and manage guest bookings and upselling opportunities and tell them about ways to improve their stay
- Handle cash and credit transactions
- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
- Stay one step ahead of guests’ needs - record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from billing issues to local knowledge, and loop in hotel management when necessary
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
- Take pride in your appearance and hotel as a brand ambassador
- Always know what events and activities are on the day’s schedule
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
- May assist with other duties as assigned

**Accountability**

This job reports to the Front Office Manager

**What we need from you**
- High school diploma or equivalent and/or experience in a hotel or a related field
- Must be able to effectively communicate both verbally and written, with all levels of associates and guests in an attentive, friendly, courteous and service oriented manner
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math, and computers
- Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- Experience - Ideally, you’ll have spent at least one year in a front desk or guest service position
- Flexible attitude to shifts - you may need to work nights, weekends and/or holidays

**How do I deliver this?**

As a Reliance Hospitality associate, you are now a member of a family of associates engaged in the business of providing total guest satisfaction through great service, and an outstanding product. What sets our hotels aside from the rest of the competition are the loyal and dedicated associates who provide excellent service to our guests on a daily basis, around the clock, all year long. You are a critical part of this team, and your value to the hotel will have an impact on guests, associates, and ownership each and every day. As a member of the team, we will provide you with a strong foundation of support and guidance. We will listen to you so that you, your hotel, and Reliance Hospitality will continue to grow and prosper. There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

/Part-time

**Salary**: $17-$18 hourly

Schedule:

- Day shift
- Evening shift
- Holidays
- Weekend availability

Work Location: In person

**Job Types**: Full-time, Part-time

Pay: $17.00 - $18.00 per hour

Schedule:

- Day shift
- Evening shift
- Holidays
- Weekends as needed

Work setting:

- In-person

**Experience**:

- Hotel experience: 1 year (preferred)

Work Location: In person