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Front Office Lead

3 months ago

Princeton, United States Princeton Spine Disc & Chiropractic LLC Full time

**Job Summary**:
Are you a compassionate and dynamic individual who thrives on creating exceptional patient experiences? Do you possess outstanding communication skills, a knack for problem-solving, and a passion for making a meaningful impact? If so, we have an exciting opportunity for you to join our team as a Front Desk Patient Experience Coordinator/Medical Receptionist.

**About Us**:
At Princeton Spine Disc & Chiropractic, we believe that every patient interaction, whether new or established, plays a crucial role in their healthcare journey. Our mission is to help every patient get out of pain, off of pain medication, and avoid surgery by combining chiropractic care, physical rehabilitation and nutritional therapy with regenerative medicine. As a Front Desk Patient Experience Coordinator, you will be at the forefront of ensuring that every patient feels welcome, supported, and receives the care they deserve.

**Some Key Responsibilities for Front Desk Patient Experience Coordinator/Medical Receptionist**:

- Engage with incoming patient calls and inquiries with warmth and professionalism.
- Qualify and assess patients, ensuring appropriate appointments are scheduled.
- Guide patients through pre-appointment steps, addressing concerns, and fostering trust.
- Manage appointment scheduling and confirmations using our cutting-edge EHR system.
- Maintain accurate patient records and documentation for every appointment.
- Collaborate with the marketing team to enhance patient engagement and support special offers.
- Ensure accurate and timely data entry into our patient management system.
- Uphold and promote patient policies and processes, contributing to continuous improvement.
- Lead daily team huddles to promote productivity and ensure goals are met.
- Provide support to patients, following up on recommendations from our providers.

**Core Values for Front Desk Patient Experience Coordinator/Medical Receptionist**: Our core values define who we are and guide our every decision. As a team member, you will embody and contribute to the following values:

- Accountability: Taking ownership of your words, actions, role, responsibilities, and contributions.
- Growth: Embrace opportunities for personal and professional development.
- Impact: Understand the impact of your efforts on the team, our patients, our community, and the world.
- Communication: Foster open and transparent communication within the team and with patients.
- Well-being: Prioritize your own health and well-being, recognizing that a healthier you contributes to better care for our patients

**Qualifications for Front Desk Patient Experience Coordinator/Medical Receptionist**:

- Exceptional communication skills that resonate with diverse individuals.
- Comfortable and confident in sales training and processes.
- Ability to collaborate effectively with cross-functional teams, including marketing.
- Strong organizational skills with the ability to set and achieve goals within timelines.
- Empathetic, patient-focused approach that builds trust and rapport.
- Detail-oriented mindset for accurate data management and process adherence.
- High school diploma or equivalent.
- Previous experience in a healthcare setting or customer service role is a plus.
- Proficiency in using technolgies.

1 year working in medical clinic preferred

**Why Choose Us**:

- Be a part of a dedicated and supportive team committed to excellence in patient care.
- Opportunity to shape the patient experience and contribute to meaningful healthcare outcomes.
- Collaborative and inclusive work environment that values your unique strengths.
- Professional growth and development opportunities to enhance your skills.
- Competitive compensation package and benefits ($20-$23/hr).

Note: This job description is intended to provide a general overview of the position. Other duties may be assigned as necessary.

Expected hours: 30 - 40 per week

**Benefits**:

- Employee discount
- On-the-job training
- Opportunities for advancement
- Professional development assistance

**Benefits**:

- Employee discount
- Professional development assistance
- Retirement plan
- Uniform allowance

Healthcare setting:

- Clinic
- Private practice

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- Customer service: 1 year (preferred)
- Medical terminology: 1 year (preferred)
- Computer skills: 1 year (preferred)

Ability to Commute:

- Princeton, NJ 08540 (required)

Ability to Relocate:

- Princeton, NJ 08540: Relocate before starting work (required)

Work Location: In person