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Hotel Front Office Manager
3 months ago
**Responsibilities**
- Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
- Train, supervise and support office staff, including receptionists, security guards and call center agents
- Schedule shifts
- Ensure timely and accurate customer service
- Handle complaints and specific customers requests
- Troubleshoot emergencies
- Monitor budget
- Ensure company’s policies and security requirements are met
**Skills**
- Proven work experience as a Hotel Front Desk associate with solid knowledge of the PMS
- Outgoing personality, interested in sales activities
- Thorough knowledge of customer service, office management and basic bookkeeping procedures
- Proficiency in English (oral and written)
- Solid knowledge of MS Office, particularly Excel and Word
- Excellent communication and people skills
- Good organizational and multitasking abilities
- Problem-solving skills
Pay: From $18.00 per hour
**Benefits**:
- Employee discount
- Flexible schedule
- Free parking
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Work setting:
- In-person
Ability to Relocate:
- Humble, TX 77346: Relocate before starting work (required)
Work Location: In person