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Manager of Network Operations
3 months ago
**Description**
**JOB TITLE: Manager of Network Operations**
SALARY RANGE: $156,275 - 184,456
HAY POINTS: 805
DEPT/DIV: Office of IT Infrastructure & Operations
SUPERVISOR: Director Data Networks - IT Infrastructure/Operations,
LOCATION: 2 Broadway, New York, NY 10004, and other locations as required
HOURS OF WORK: 9:00 am - 5:30 pm (7.5 hours/day or as required).
Deadline: Open until filled
**About Us**
The MTA transportation network has very large systems and infrastructure for financial, business, automated train, transportation, power, and physical security. The MTA IT Department is centrally responsible for providing a full range of Information and Operational Technology services to the MTA agencies and administrative units through its operating and support units. Services are provided on a 7/24/365 basis in support of the MTA organization and its ridership.
**Summary of Job**
This role is responsible for overseeing, coordinating, and managing the daily operations of MTA’s Network Operations Center (NOC) - which provides timely dispatch for field trouble calls related to network connectivity, data circuits, cabling and or network outages due to hardware, routing, switching, or other anomalies related to Local Area Network (LAN), Wireless Access Points (WAPS) and Wide Area Network (WAN) connected devices. This role ensures the stability and integrity of in-house voice, data, video, and wireless network services. This role may involve monitoring network performance, planning and implementing network configurations, troubleshooting network issues, maintaining network security, upgrading systems and processes, and managing a team of IT professionals. This includes providing support to the Network Engineering group during various stages of design and deployment of new initiatives.
**Responsibilities**
- Responsible for staffing and scheduling of 3-shifts that are on-duty 24-hours a day, 7-days a week.
- Ensures the IT organization meets our Service Level Agreements (SLA) for network availability and uptime.
- Directs network technicians/engineers in the resolution of incidents, maintains continuity of Network & Voice Services, implements network/voice improvement/enhancement solutions provided by the infrastructure strategy team.
- Protects the business' network from potential security threats by implementing and maintaining security tools, conducting regular security audits, and leading response to any security breaches.
- Develops and implements communication and reporting mechanisms to manage issues, risks and timely delivery of initiative results.
- Contributes to the planning and implementation of maintenance and installation work.
- Develops and maintains knowledge of network protocols (OSPF, RIP, BGP, IBGP, etc.), data switching technology, data routing technology, VoIP, Network Profilers, Load Balancers, network troubleshooting tools, IP management systems.
- Ensures all network activities comply with relevant laws, regulations, and policy/procedure standards.
- Using network monitoring platforms and dashboards to identify, diagnose, and resolve network disruptions and performance issues.
- May oversee between 10 and 20 staff. Provides direction, feedback and coaching as needed.
- Continually manages team priorities and resource demand/supply; recommends timelines and resources needed to achieve goals and objectives. Ensures efficient allocation of resources to meet project timelines and objectives.
- Oversees rigorous quality assurance processes to deliver reliability, performance, and safety objectives.
- Develops and manages budgets, contracts, and resources.
- Continuously develops and maintains personal knowledge of relevant industry models, methods, and tools, emerging technologies, and high impact regulatory changes.
- Attracts and develops a high-performing and diverse workforce, empowering all staff to elevate their technical and leadership competencies, level of responsibility, and performance. Maintains an engaged workforce and foster a positive culture throughout organizational change.
- Travel may be required to other MTA locations or other external sites.
- May need to work outside of normal work hours supporting 24/7 operations (i.e., evenings and weekends).
- Performs other duties and tasks as assigned.
- Observing the work performed by the contractor.
- Reviewing invoices and approving them if the work has contractual standards.
- Addressing performance issues with the contractor when possible.
- Escalating issues to other parties as needed.
- Regular and reliable attendance is expected and required.
- Provides technical advice to project teams and mentors less experienced staff to foster talent development.
**Qualifications**
**Technical Skills**
- Expert experience with aspects of networking (data/voice) and networking security including IP, TCP, VPNs, Routers, Switches, Firewall, DLP, IDS/IPS, WAPS, Load Balancers and related hardware.
- Expert experience with ITIL M
