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Dispatch Specialist

3 months ago

Bloomington, United States GROWMARK, Inc. Full time

Dispatch Specialist - GROWMARK, Inc
- Bloomington, IL -

**Hours: 11:00 AM - 7:15 PM, Monday - Friday**

**PURPOSE AND SUMMARY STATEMENT**
- Maintains information on customer orders, product prices, product cost, and selects the best-priced product/freight combination for member cooperatives and tenders to carriers and/or schedules deliveries in a manner that meets customer requirements while minimizing overall GROWMARK costs.
- Provides service solutions to all customers both internal and external.

**ESSENTIAL JOB FUNCTIONS**
- Serves as GROWMARK's primary dispatch customer service representative for assigned member cooperatives including responsibility for liquid fuel/propane order entry.
- Tenders orders to carriers in accordance with procedures to maximize recovery. Responsible for communicating to the member cooperative when a specific “Time or Terminal” option is the only option available to meet their needs.
- Monitors Energy product prices, costs, and availability. Identifies orders affected, re-prices, and re-sources them to reduce overall member cooperative / GROWMARK cost.
- Assumes an inventory manager’s role for specifically assigned member cooperative sites that are enrolled in consignment or auto-replenishment programs.
- Responsibilities for NH3 / UAN/ DRY products:

- order entry and communication to member cooperatives when delivery requests can not be met from sources selected and provide them with all possible delivery options,
- contacting loading terminals, working with the terminal operators regarding hours of operation, and communicating loading hours to customers and carriers in an effort to maintain member cooperative service levels, and
- utilizing carriers to maximize the number of night fill and early morning deliveries.
- Responsible for freight brokerage as assigned.
- Monitors carrier progress at fulfilling customer requirements via monthly quality calls and daily contact with customers and carriers.
- Audits carrier bills by comparing carrier miles and rates to GROWMARK miles and the carriers’ freight rate tables and/or contracts. Monitors demurrage costs to ensure customers are invoiced for the proper amounts.
- Supports sales by working with product divisions, Fleet Operation Managers, and Manager, Brokerage Sales and Marketing.

**_ADDITIONAL FUNCTIONS FOR THOSE WITH BROKERAGE OPERATIONS RESPONSIBILITIES_**
- Finds qualified carriers to handle brokered freight and negotiate freight rates that allow GROWMARK to generate an acceptable profit margin.
- Receives and maintains data for member cooperatives and non-member brokerage customer orders.
- Ensures that a signed carrier contract and insurance certificate showing adequate coverage are on file before the carrier is used to haul a load of freight.

**OTHER JOB FUNCTIONS**
- Maintains terminal vendor loading instructions and other pertinent terminal loading information.
- Responsible for working with the Fleet Operations Managers and Manager, Brokerage Sales & Marketing to approve or disapprove reconciled freight charges.
- Follows GROWMARK’s Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA and DOT policies and procedures, as they apply.
- Performs all other duties as assigned.

**REQUIREMENTS**
- Normally requires a college degree in transportation or equivalent thereof and at least 2 years related experience to demonstrate transportation and dispatching knowledge.
- Demonstrates essential abilities including business knowledge, collaboration, communication, customer focus, decision making, and skill development.
- Proven professional communication, persuasion, and customer service skills.
- Demonstrated planning, organization, problem-solving skills, and the ability to coordinate extreme peak demands and time pressures.
- Proven ability to work independently and in a team-oriented environment.
- Ability to work extended hours and weekends, as demand requires.
- Must have and maintain a valid driver’s license and satisfactory driving record.
- Ability and willingness to participate in required training that may include education on GROWMARK’s policies and procedures and additional training as it relates to the requirements of the position.

**#LI-Hybrid**
We are an equal opportunity employer, including protected veterans and qualified individuals with disabilities. Employment may be contingent upon receipt of an acceptable and job-related background check, drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.

**Nearest Major Market**:Bloomington IL
**Nearest Secondary Market**:Normal
**Job Segment**:Logistics, Scientific, Transportation, Facilities, Engineer, Operations, Engineering